You are the MAN PERIOD. Wally on Sep 7 2010, 02:57pm Reply
Thank YOU Bob, I was very depressed when I went onto your site to renew my site. I've been doing this for almost 10 years, but I'm at a cross road in my life and I need to find out what to do next to make my business blow up (not literally : )). I did just what you said not to do: take on partners. "THE ABSOLUTE WORST THING TO DO!!" Soo I'm getting rid of them as i"m typing this, and starting over. I'm on Nokia phones and its getting me more listeners but the advertisers aren't coming like I need them. But I'm learningfromm you, YOU are my inspiration and mentor. Things can't go anywhere but up from here. : )
Dontt stop what you are doing Diane Womack Foreman (http://www.wgcr.us) on Jul 2 2010, 10:34am Reply
Great advice. I am going to start implementing some changes today. It hit me hard when one business man told me if I don't do what you advised here then my business does not have Integrity. It is a hard pill but if you do not deliver quickly or respond to customers you are not building Integrity.
Amazing videos, and godaddy's customer service is the best 1 minute of waiting TOPS. Oscar Gonzalez (http://www.awdesigning.com) on Jun 28 2010, 01:08am Reply
Hi Godaddy crew! How could anybody NOT like Bob's videos...? They are very info-correct, and like the boss say's, they are from life-experience, not out of another's book. I enjoy his input, and look forward to being part of the Godaddy business family. Have a great day, Jerry Jerry Fay on May 18 2010, 06:40am Reply
Hi Bob, I just watched this hot commercial again and it occurs to me that the speed cop left a lot of her kit in Danica's car!! If the story had continued, how long would it have been before the speed cop asked for it to be returned?? Richard on Apr 2 2010, 12:31am Reply
I think your business tips are excellent and your marketing is top notch. After working as a service manager for a large RV company for 20 years and then finding myself out of a job after that company went bankrupt, I have spent the last year and a half working for small businesss trying to make them grow to get the loyal people that worked for me better jobs. I've spent countless hours reading, researching and driving myself crazy trying to do this. Watching Danica today in Daytona made be click onto your web sight, and low and behold I find some of the smartest, common sence business advice you could buy for free. Keep up the great work and if you ever open a office in Elkhart, Indiana, I'll be applying. Mike Miller on Feb 13 2010, 10:09pm Reply
hy ban your commericals? they show more on soap operas and network tv. with language and show content why pick on your commericals. its not fair. show your commericals,to bad with to network censeors. i vote for your commericals. put a little spice in tv!!!!!!!!!!!!!!!!!!!1 john cacace on Feb 7 2010, 08:25pm Reply
Bob, Your customer service does WOW me! I just purchased two more names from you but forgot the security option you offer on one of them. Your customer service caught it, called me on my cell to inform me and after my consent, fixed the problem without me doing anything else. Awesome! joe sommese (http://www.bign.com/jsommese) on Feb 5 2010, 08:22pm Reply
I've had domains with GoDaddy for years, will continue to because what you say here in the blog is 100% true!
great business tips, also love the bits about how you got started Brett (http://conics.net) on Jan 31 2010, 04:34pm Reply
Semper Fi Bob. Great information to help me help homeowners avoid foreclosure by doing a loan modification or short sale!. Chad Ackerson (http://www.luxuryshortsalelistings.com) on Jan 24 2010, 09:50am Reply
You are so funny with the girls. The information is very good - simple and to the point. Thanks! Womans World on Jan 24 2010, 01:20am Reply
Hi Bob:
The business episodes are a hoot, but have a significant importance on rules for business (Oohrah). Many companies or company owners have no business plan and then wonder why the business faulters or fails. A lesson can be taken from Franchise businesses; as they (most of the time) are master minds; they lease you the name for 10 or 20 years, and charge you upto 10% (more/less) per month. Its a great model to understand, not necessarily buy into.
Keep up the awesome business messages, encouragement, and great entertainment. I hope the 2010 year is prosperous for all.
I'm reviewing all you vlogs again.
Thanks Bob for the another GREAT episode! Rick (http://www.TrafficGeyser.ws) on Dec 12 2009, 05:17pm Reply
Hi Bob,
Outstanding commercial in #26... but you already knew that. rj on Oct 23 2009, 10:12pm Reply
Bob: I love this site Vlog so much that I am considering to become a "Reseller." You are so right about customer service..it is the top priority of any business.
Personally, I made several calls to Go Daddy on Thursday, Oct. 8th, and spoke with both (Kelvin & Justin) and was treated with the upmost professional service, especially Kelvin. He displayed a tone of excitement that I made several upgrades to use more of your products. He assisted me in setting up my e-mail, web mail and Joomia accounts.
Your staff made me feel important enough to want to remain a loyal customer. Now I am excited about Go Daddy too.
Looking forward to working with you. Please give them my sincere thanks.
Charles charles Harris on Oct 8 2009, 07:53pm Reply
Bob,
I've had some bad experiences using other domain services yet I've fallen in love with Go Daddy. This message really hit home with the importance of personally connecting with your customers. I run a great feel good business that would be perfect for Go Daddy. Connecting person to person on the phone is important but picture this; an internet company going old school by staying in contact with there customers to relay how important each and every customer is. On or around there renewal date or any other time for that matter by sending them a glossy high quality greeting card with a Go Daddy picture and message of your choice, in your own handwriting by pushing a button on the computer, a physical greeting card is printed, stamped and mailed out for you. The best part is if done right it could not cost you a red cent but it could make you or anyone that joins and uses this business a whole lot of money. Look it up: www.sendoutcards.com/82138
So true. I work for a financial company who everyone in central Florida turns to...but all the customers complain about customer service from our corporate office!!! Eliezer Torres on Aug 26 2009, 03:21pm Reply
LMAO at the commercial on Episode #26, at first I thought it was going to be shamelessly skanky, but it had the perfect mix of hotness and humor. Hilarious. Josh on Aug 15 2009, 06:03pm Reply
We treat all of our customers like we like to be treated, like a PERSON We are making a killing doing it. hanks BOB! wil waldon (http://www.invasionskateshop.com) on Aug 10 2009, 10:01am Reply
Everyone has the idea how much business GoDaddy has worldwide. I always thought that such a large volume of business may drive GoDaddy to provide a poor customer service. But having a few encounters, I felt that this is not the case. Your customer service is equally efficient, effective and fast. Long Live GoDaddy & Bob! Malik (http://www.irtaqa.com) on Aug 6 2009, 06:25am Reply
GoDaddy does have great customer service! Don't change a thing! Justin (http://www.defiantmetal.com) on Aug 5 2009, 07:28pm Reply
Hi Bob,
Thought I would share a backup to "Customer Service" being the key. I have been in the computer VAR market for the past 16 years. Yes I do remember Parsons Technology. I was recently let go from my most recent company. Here is the proof that great customer service works. Within 4 days 85% of my client base called and asked why I just don't start my own company as they would support me. I have managed the same Corporate clients for most of the last 16 years. So here I am checking out Go Daddy and putting the plan in action to start my own national computer VAR company. It is a challenge starting a business backwards, I have clients with orders, vendors ready to go and no legitimate company yet.
By the way welcome home brother, USAF Spectre crew 72-74. Lee Morrison on Aug 3 2009, 09:41am Reply
Dear Lee:
Bob is away so he can't reply personally, but if he were, he would certainly say: "Go for it!"
I have had note pad a paper once I realized you were trully giving great advise. Im slowly developing my realestate buisness on the internet and the problem is volume. ( TOO MUCH...)
I deal only with rentals (thats my product) and the problem is to service to the customer and getting paid (well... Internet style). I cant get to everyone... Then my customer service goes to the tank. (The customer send like crappy notes to the BBB) So I shut my web site down then reload it. ( It pisses people off but what can I do??)
Then I had an oppertunity to expand nationally (truly to major cities at first)My buisness modle allowed for it, but for fear of the volume; I turned it down... My count was right on but my e-com took a sinker... ( No Dollas) HELP...
I ve gone thru from Ep # 17 to Ep #28; it eased the pain. But, what could I do to get the money for the E $ Commerce side of this buisness....
Bob, I like it. I like the strategy...and I know you did not get this successful by not knowing what you're doing... alex (http://radanielscompany.net) on Jul 17 2009, 09:32pm Reply
Hey Robert
Lighten up a bit. It's fun, sexy and funny. There are no bimbos on the video.
Good customer service tips.
Thanks Bob Tricia (http://www.singlesadventures.us/) on Jul 15 2009, 04:49pm Reply
Hello Tricia,
Nice meeting your acquaintance
Please let me clarify. The video blog article is fun, lighthearted and funny. And a little sexy. I think Bob's style is fun, whimsical and humorous, I really like it overall. The information he shares is fantastic and the message sticks. Great stuff.
I also think Bob is one of the most customer-caring and innovative business minds of our day, and have since he founded Parsons Technologies.
However, the general protrayal of his girls in his videos does not really portray them as capable, intelligent and meant to be taken seriously and respected. No offense intended, but that doesn't come across. I was pretty surprised when he wrote in a response to a thread that they were capable and intelligent. I believe him but I never would have guessed from his commercials. I had exactly the opposite impression. Honestly. They come across and pretty and friendly, but not too bright.
The one exception is Danica Patrick when she's in her racing uniform. She's attractive but looks serious and accomplished as an athlete. It's great to see a capable woman in a very non-stereotypical profession like professional big-time car racing. I think that's fantastic.
To be clear, I would like to see more of Bob's girls cast in serious roles like that, portrayed as professional and capable, to be taken seriously. That could be done and still be light-hearted and fun, maybe even a little sexy sometimes. Would also add a little variety and appeal to a broader audience.
The commercial folling this video is fine until the stripper things gets started. That is just plain lewd. And that is the one thing I am really praying Bob does not do again.
The rest of what he does is not really over the top but the girls do come across as not terribly bright and sort of bimbo-like. I'm sorry for saying that but that's my impression. And I'm sure I'm not alone.
Some variety thrown in and some serious talent being shown like showing the poker player beating a bunch of guys or aother attractive women beating buys at things guys are typically better at like racing would be great. Or some more seriously-looking girls doing the business tips. Vary it up some, don't just show 'cute but not too bright' all the time.
Hope that clarified things better. Cheers, thanks and apologies if all that wasn't clear enough. Robert Ash (http://www.pbase.com/robertash) on Jul 16 2009, 10:22pm Reply
I just saw this commercial on television. It was mercifully short and thankfully did not show the lewd stripper-style display part after the initial chatting dialogue.
Thank you so much for that. I was appalled that something like this would be shown on TV, especially given that kids watch those programs. I disagree with your saying there is nothing anywhere @ GoDaddy.com that is disrespectful of women. This commercial certainly is.
But for the most part, your commercials are stereotypical and portray those girls as bimbo-like but they're mostly playful and light-hearted.
That said, there is a perception created by such portrayals that inherently goes with doing that, Bob, and there is no way around that, regardless of your statements to the contrary. The girls in your commercials do not come across as intelligent and capable like you say they are. They come across as quite attractive but not too bright. Much more as sex objects than as truly respectable women.
One of your key lessons in this video and all your others that I come away with is "don't deny reality - you can't define reality by your own rules". Customer service is vital. An edge is essential, etc.
The same goes for how you portray women. If you put them in the roles of pole-dancing strippers for commercials, that's how they'll be perceived. That's very disrespectful to women, even if they go along with it and some drooling males enjoy it.
If you portray them as cute but not too bright, then that's how they'll be perceived.
If you portray them as dignified, responsible business-people, then that's how they'll be perceived.
These rules, Bob, are every bit as iron-clad as the rules of business that you and cite so very well.
My personal prayer for you, Bob, is that you'll never make a commercial of this low character again. And that you'll also find innovative ways to portray your girls as more intelligent and keep your commercials whimsical, light-hearted and fun — without losing your wonderful "edge".
Thanks for teaching the importance of customer service. I hope that your customer service could give me an easy guide line on how I could utilize my 500 domain names in an easier and more profitable way. Have you done your business data mining lately?
I like Go Daddy's business acumen but I do not approve of the sexual denigration of women any where for any reason. A society that does not respect women is a society that ultimately will fail. Sanjna (http://meerasmirror.com) on Jul 6 2009, 07:32am Reply
Dear Sanjina,
There is nothing anywhere @ GoDaddy.com that is disrespectful of women and for that matter there is nothing anywhere here that is disrespectful of anyone.
Agreed. I hate when women imply that ads or images of other women being sexy is a denigration of their gender. I think is a good way to express men admiration and attraction to female body and grace (that we generally don't have) Rod on Jul 8 2009, 05:29pm Reply
Pole dancing? I love GoDaddy for price, customer service, etc. But I have to say, for the first time I was disappointed at the commercial I just saw. I would rather see more tips from you, or something else with Danica that is a little more tasteful, I kind of felt sorry for her that she was in such a stupid ad. Don't forget about your female customers...we pay the same fees and obviously have higher standards for entertainment! Laura Silverthorn (http://www.singlestartups.com) on Jul 4 2009, 06:24pm Reply
Dear Laura,
Please know that I appreciate your business and the time you took to stop in and comment here. Also realize that we don't produce our commercials to entertain (although we often hear that they do). We produce them to generate business and that they do in spades.
In fact, the commercial you refer to has turned out to be one of our most productive ever in terms of new business generated.
With anything that works, there will be those for whom it lacks appeal. One might think that most women are turned off by our commercials, but our surveys which we relentlessly perform suggest otherwise. In fact, the majority rather like them.
While I realize and appreciate your right to NOT like them, also know that I'm somewhat caught in a bit of quandary. You see if I produce the commercials so that they will appeal to everyone, the net result in that they will be far less effective and much less noticed.
Thanks once again for your comment (and your patronage).
Bob, In regards to DC's comment- it may appear to people reading this that of course you would call him on it- So if you will- please allow one of your CUSTOMERS to repond. DC- I have been a customer of GoDaddy's for going on two years now, and I own/manage between 30-100 domain names give or take depending on my client's needs. I have been in the web development business since 1996 and in that time have dealt with almost every registrar out there- including many fly by nights. Whatever you feel that GoDaddy has done to 'rip you off', I can almost guarantee that this was not the case. GoDaddy is an amazing company, and one that we should all encourage considering all the real crooks out there. Every professional, highly technical and experienced Internet individual I meet all say the same thing- GoDaddy is a Gem. Obviously you never called their customer support or used their website to Update DNS/Transfer Domain names or even move a Domain name AWAY from them, all of which are easy and fast vs. the notorious difficult hoops other registrars make you jump through (i'm not mentioning any names besides the jerks at Network Solutions, Domain Central, Netfirms, Yahoo and a host of others...). After using GoDaddy, I cannot recommend them highly enough- and these videos Bob puts out (thank you for these and keep them coming, we ARE paying attention and we DO appreciate more than you know!) are a Gem when other company leaders are too busy to share what they have learned building a great customer focused business and a successful one to boot!
So DC, either you are just paranoid, mistaken or a competitor looking to steer people away from the company that keeps taking business from you. Why don't you just go work for them instead, or start really paying attention to these videos and offer them some competition right back? I guarantee you this- using GoDaddy is one of the best decisions any personal/professional Internet user can make when it comes to Domain Names.
I am not affiliated with GoDaddy in any way (not even as a reseller) except as a customer- and obviously an extremely satisfied one at that (actually blown away every time I have to call them at how quick my issue is resolved and I'm off the phone and back in business!)... I highly recommend Bob and his troop of Domain name experts to everyone reading this. Hani Saigh (http://www.netcetra.net) on Jun 28 2009, 01:10pm Reply
Bob, I beleive that I once read that you don't install toll free numbers bubecause they are prone to abuse.
Considering this Customer Service video blog, I wanted to question that practice. We work for customers across the country, EVERYONE is calling long distance. We use toll free lines on both our regular lines and also offer a toll free fax line.
In my opinion that accomplishes three things.
1. Having toll free numbers may IMPLY that a small internet based business may be larger and more established than it really is.
2. Allowing customers to contact us without long distance charges demonstrates that we are encourging them to call with questions or complaints.
3. Our local area code is 906. While it is a regular run-of-the-mill area code, people are leary of any 900-ish number. Giving out the toll free number eliminates this objection.
I wonder if you can confirm your opinions on toll free numbers and how it fits in with customer service.
I said that we don't use them because they simply are not necessary and are literally a waste of money. Most folks have unlimited long distance minutes on cell phones or call from their employer. Either way it costs them nothing. To that add the fact that our customers don't spend much time on hold and you get the point.
As the comments continue to pour in, the message continues to be heard, the only problem is how to interpret it.
One could take the message at its face value and think.... "Maybe people are upset at the allusions to sex?"
I'll jump the the point here: I think that yes, sex sells but I also think its not that simple. It's not about sex to godaddy, it's about sex to you (the viewer). Godaddy doesnt need it to be about sex. It just has to be attractive.
You get the point. They all seem to deliver a similar response...
He could have a babies cursing or show the inner lives of movie stars, but thats already done on tv.
Heres whats going on. Anything that's very attractive to people also makes them very reactive. They get happy more and they get unhappy more. Some people get upset at the LACK OF CONTROL because they watch/think/remember it when they dont want to.
Bottom line: Some people are drawn in when they don't want to be drawn in.
Maybe I'm upset because I cant stop watching when I have work to do, maybe my girlfriend is upset because she cant stop thinking the girl in the ad is prettier than her. Bob's right, if she knew the girl she would probably think she was a sweetheart, and if I knew her maybe Dana has a limp and I wouldn't watch anymore.
In the end, the message is clearer by the day that the message to be heard is "Some people are upset with their lack of control." and that Godaddy is forcing some of them to deal with it.
Well.... I dont know what the answer is, but I will continue to watch Bob go at it and as he finds more ways to:
A) Give people control back as long as they still come to his website, or
B) Make them just not care as much that they are out of control glued to his 6 minute clips
Either way I'm watching because a) I want to keep learning, and b) because I know when to stop watching if its going to be a problem for my relationship which due to the level of security... It's not.
Great information Bob. It seems some online companies have completely forgot about what "Customer Service" is... Jason Nault (http://www.landsalesco.com/) on Jun 23 2009, 08:27am Reply
Thank-you for all of the suggestions you offer via video!! I need all the help I can get! Trixie (http://trixieluv.com/Home_Page.html) on Jun 23 2009, 12:33am Reply
"Like domain names for example"...Yeah, cos we all know your the biggest crook and domain name thief going round! I searched for a pretty obscure domain name in the address bar a couple of years back, and when I went to back check it a couple of days later, it was registered to your Go-Daddy as a 'parking site'. Ironically, after searching for information on your company, and finding out a bit more about you, I came across one of your Blog entries discouraging this exact practice...So I guess it takes one to know one eh? Or were you just annoyed that other dodgy companies were doing the same thing, and taking all your precious commodities?
The law regarding the practice of software-aided domain name acquisition without the domain in question having previously been registered to the particular company who owns it currently has too many loopholes in it, and needs to be put under more scrutiny. They're letting sheisters like you get away with too much dodgy internet business, and it really needs to stop. I'm from Australia where the trend of illegal (well in my opinion anyway) domain name acquisition and trading is virtually non-existent - So I guess judging by that, that age old saying really rings true - "Only in America!" DC on Jun 22 2009, 02:20am Reply
Dear DC,
I have to call bullshit! on your claim. GoDaddy.com does not engage in front running domain names, never has and never will.
Someone else may have come behind you and registered the name you wanted, but I assure you that GoDaddy.com didn't and also didn't provide information to anyone that could have been used to register the name because you searched for it.
Go Bob!
Loved this video, and too true- on and offline! x Vicky Allison (http://www.anticelebrity.net) on Jun 28 2009, 03:32pm Reply
Bob, you are one smooth dude...I caught your "rules" on accident about a year ago, and i haven't looked back. Today i have a chance to change everything, so i will. I really like your customer service video. I'm outside sales and it's been very hard to dial in proper and respectful customer appreciation/service since the construction boom cleared. Lucky for me i found a mentor right in time, that is showing me how it's done and giving freely of his experience. I work hard, but everyone should be so lucky. I just made a goal to physically drop in on each and every one of my previous months customers. I was to lazy before, know i know it's costing me FUN AND MONEY. (two of my favorite things)! Your a ROCKSTAR Bob, you earn it. Cheers - www.cluelesscontractor.cio Mike on Jun 19 2009, 12:04am Reply
Hi Bob, you are saying that it is critical to contact your customers, and talk to them. In Godaddy I was trying to find a Toll Free number but NOoooo you do not Have a FREE number, I live outside the states..so please let me know when you have a Toll free number to call you using Skype. Arturo Davalos on Jun 18 2009, 02:33pm Reply
Great video, and your customer service is excellent. I've never had a bad experience with Go Daddy's customer service, in fact, they've always been professional and helpful in every situation. Keep up the good work! John on Jun 11 2009, 08:45pm Reply
I've been a loyal customer for years now primarily because of your great prices and phenomenal customer service. I've recommended GoDaddy to countless friends, clients and small biz owners. Much kudos to your staff!
PS I'd love to have a GoDaddy Girl stop me for speeding. Paul on Jun 8 2009, 06:34pm Reply
I LOVE these video blogs! I think you are awesome & I can't wait to check them all out! Great 16 rules too! Keep up the good job! Mike James Carson (http://www.CarsonCars.net) on Jun 7 2009, 10:32pm Reply
I love your godaddy.com GIrls !!!!! I guess ladies like those know how to how to pull in the money. To Bob on Jun 5 2009, 06:18pm Reply
AMEN! Preacher! Preach ON! Brother! Dago Munoz on Jun 5 2009, 05:35pm Reply
WOW, great TV appearance.
I think maybe I'll blow of NYC and come work for Bob at GoDaddy.Com.
Hey Bob, any job openings for an over qualified fashion photographer/Video producer -director?
Thanks for the great customer support! jamesNYC (http://www.1prophoto.com) on Jun 5 2009, 04:18pm Reply
Bob:
Saw you on TV last night - or tnia AM 12-02am?
You were great !!!
I'm 67years and like to think about the impossable ... like:
WWW.GroundHypersonic.Com —- Coast-to-Coast in < 30 MINUTES — it's MagLev in a 20'D air evaucated tube 500 feet under I-80
or:
WWW.FreeFatPipe.Com — Wireless Broadband at 70Mbps over North America ... the Australians have started their large National last month ... Need to kiss-off AT&T, Verizion, Comcast, ... say bye-bye .... like GM, etc.
These firms will only go-slow and charge the max $$$. How about a FREE service using a Google approach to monitizing connect time?
Can YOU help my dreams?? I'm OLD and far behind the curve .... Don't know what I don't know!! Looks like you'r still at it.
Bob - my group at work was just talking about customer service the other day and wondered if we were the only part of the company that realized that customer service is the most important part of the company.
Keep up the great work!
Thanks,
Tricia Tricia on Jun 5 2009, 01:38pm Reply
Bob, I watched the Nightline segment on your company and I have to say that I was impressed the most with what you are doing for your employees. Keep doing what you're doing for them the sky is the limit.
Bob, great advice on customer service, but the latest Danica video ad was disappointing. Way over the top on sleaz factor and woefully underdone on class. You might have had Danica approached by a macho male patrol officer and pulled in more humor from his surprise at Danica's disappointment that her speed was so slow...or something with a bit more taste. Not that pole dancing doesn't have its place, but the punchline did offer some recovery. Well done on that point.
Regrets,
Dave Dave Moore (http://audiohearingaidcenter.com) on Jun 5 2009, 11:56am Reply
Finally someone put it correctly-The customer is not always right, but the customer is always the customer-only one more caveat needed-unfortunately on rare occasions we have to end a customer relationship when it becomes a lose/win based relationship to maintain our own capacity to service the other 99% with superior service even when they are wrong. Great Video reminder! Fort Collins Eye Doctors-Dr Kisling (http://drkisling.com) on Jun 5 2009, 11:52am Reply
dear bob,
not sure if u seen my letter to u some weeks earlier regarding some issue with my site or not, however I just want to comment on your customer service reps that handled my call was fantastic, he was very polite and handled my payment very fast & effiecient.. hope to can consider my concerns for what happen to my domain and consider lowering the admin fees on case to case basis instead one fees and rules applyin to all, my post here —> http://www.pjlighthouse.com/2009/06/01/godaddycom-demands-non-refundable -usd199-reactivation-fee-on-pjlighthousecom/
Another great video! I have posted on my site to remind myself & others how important the basics are. Thanks Bob! -Vicky Allison on Mar 8 2009 Nicole Weeverink (http://www.trollbeads-and-more.de) on Jun 5 2009, 10:38am Reply
Way to go Bob. I watched Niteline last night and only caught the tail end of your story. We all have life stories Bob... thanks for sharing yours with us. You sure know how to energize people... All the best to you and your people at Godaddy. I've been a customer for a few years now and we're very satisfied. You're now on my feedlist. Dave Hucker (http://www.roimediaexperts.com) on Jun 5 2009, 07:17am Reply
Not that there's anything wrong with that. Maggie Rose on Jun 5 2009, 04:09am Reply
You guys are Awesome! I knew You by Your name a long time ago. Never saw any other ads of Yours before. Came today to run a check on some sites with Gumblar instructions. Stumbled on this, laughed out loud, laud the Wisdom. and thank Heaven there are businesses like Yours. Had a GD domain a long time ago. It really reflected my True self, my Ego (or is it Id?). Will do again when I can. - a Celtic Goddess P.S. As the Doobies said, "Listen to the Muse-ic". May I recommend Don McClean's Anthem? Or some Stones? Beatles????? Bread. Pretenders? Bowie? Elton? The Boss? Dylan? No Ozzy. though. Heck, since he's losing air time he has had to hit the road! "Poor" guy. Must be hell. Maggie Rose on Jun 5 2009, 03:58am Reply
I liked the message and will be keeping in touch! Robert P Chercasen on Jun 4 2009, 11:09pm Reply
Bob - You were awesome as usual on Nighline! I'm proud to be on your team. Don White (http://cleanenergysynergy.com) on Jun 4 2009, 10:19pm Reply
whats up Bob i just seen you on the News it really stood out to me that you aren't just a stuck up business man..i decided to go your site and check it out seems like you really reach out to your employees and when it said in your blog that you read all the messages i wouldn't doubt it is "you" that's reading them i just wanted to stop by and give you some props Florentino Perio on Jun 4 2009, 10:18pm Reply
Hi, I' just watched your advertisement on the news here in Minnesota. I'm glad I didn't turn off the t.v. 'I'm checking out your site and your quotes are very inspiring. I usually don't believe everything I see or hear. So I'm going to take advantage of this opportunity because I believe I'm dealing with a legit company. Congratulation in your success.
You are a business genius, I share your philosophy 100%! I also love your approach to the concept, very fresh and attractive. In fact, I'd like to work with you. I have 15 years in IT, attractive and love motorcycles. Let's talk! Elaine Kassin on Jun 4 2009, 09:59pm Reply
Hello Bob
I just watched the TV interview about your company. I would like to know if I can get your rules for business. I was in the US Navy Submarie Service. I really like your company concept and your montra the coustomer is the most important and the emploee is also important Sean Lomax The Whsitler (http://www.whistleon.com) on Jun 4 2009, 09:56pm Reply
great website bob! it helped me a lot@ frankie on Jun 4 2009, 08:55pm Reply
Hi Bob! I am 63 years young and looking forward to profit from my reseller business.
Customer Service I was raised in a "mom and pop" grocery store. (our living quarters were connected to the store) My dad (Bob) would tell me: "If you don't treat the customer right, he'll go to Lou's down the street." Your video spiel on customer service hit the nail on the head.
Dad would also say: "You can shear a sheep several times, you only kill it once."
From the very start of doing business wth GoDaddy I have been impressed with your support team. That is primarily the reason I signed up as a "Proseler." I have a lot to learn, but I know I have access to undoubtibly the finest host company on the planet.
Oh, by the way, could you tone down the the "GoDaddy Girls," it stirs my libido and ticks off my wife of 37 years. rofol...just kidding.
Thanks for being there. Dom Dominic Naglee (http://desperadodomains.com) on Jun 4 2009, 05:42pm Reply
I recommend godaddy.com to all of my clientele. I read through the comments and watched the commercial today.
At first I was adverse to the new commercial. More gyrating sex based advertising, but then it hit me...what am I talking about? Sex is the number one marketing tool in America. It doesn't matter what you're selling, put a hot girl or guy on the box and BAM you double your sales.
Yeah, you get a few people who make a lot of noise but they still look at your product, they talk about it, someone else hears it and BOOM another sale.
Keep making the commercials, keep pushing the envelope. Marketing is marketing. At least yours are obvious and straightforward.
I'll keep throwing clients your way and you just keep doing what you do!
How do you call attention to this blog?
Someone said GoDaddy has more responsive blogs than others. Your video does add - - - Georgia Jenkins (http://georgiajenkins.com) on Jun 4 2009, 09:13am Reply
When was the last time you had a Peanut Butter Sandwich and a BudLight in Hawaii?
Dear Bob,
I have been a Godaddy customer now for a couple of years now, and have had pretty darn good luck with your customer service.
I am still working on learning how to program websites and all of that. However, it is good that I have found a company that I can work with and offers good products.
I have also read some of the comments that others have made. And disagree with some of the comments that tend to be derogatory to Godaddy.com or Bob himself.
I just want to let you guys at Godaddy.com know that when I get all growed up and have my own business that I want to be just like Bob himself. Outgoing and confident enough to be his own self regardless of what other people say.
Bob, I grew up working in my Dad's pharmacy where I learned most of these customer service golden rules! You are right on and it's never a bad idea to be reminded of them. Thanks, Dave@onyerleft.com dave kuhlman (http://onyerleft.com) on Jun 3 2009, 06:29pm Reply
It's nice to work with you, Bob!
Your customer support is the very best in the market.
Bob, great commercial. Thanks for the reminder about customer service. Web presence is critical, but not enough. You're right. I'm getting on the phone right now......
You provide incredible value with the free coaching, the best rates on domains, and the very best customer service. I've NEVER had less than awesome service when I've called in with my questions.
I am a long term client of yours and I always fully appreciated your service department. Impressive. I am coaching our own staff to do the same.
By the way, if you have time, have a look at a short video showing a potientially good race driver... for your future... I am sponsoring him... maybe you want your name to be seen in Europe and in Asia...
http://www.christianvilleneuve.com
He speaks English, Spanish, French and Chinese... and looks good on TV...
Wow. - I provide 24/7 critical/datacenter customer support, and this advices from you are damn good. Juraj Ogova on Jun 2 2009, 04:01pm Reply
Suppose your girls are already lined up with multiple lifetimes of dates eh? Oh well. Feel better about purchasing hosting now after poor service from 2 other companies. Looking forward to being wow'd. Justin Bowers (http://seattlesavvy.com) on Jun 2 2009, 03:47pm Reply
The phone number is on the top left hand side of GoDaddy.com. 480.505.8877. 24/7/365. Give us a call Brian Nathanson (http://bmnathanson.com) on Jun 2 2009, 12:45pm Reply
Thank You Bob.
Customer Service is #1 and I am glad to hear you agree. I was raised in a coastal community and was taught this fact early. The customer is the life blood of a company and should be treated as such.
When a customer has difficulties with your business it is vital you help them. Even if that means the loss of a couple of dollars. They will bring other customers if they are satisfied and your losses will become your gains.
Very nice and well done ad - as a marketing co. we also provide video both online and direct to consumer, so I appreciate your message and applaud the concept - and the insight into internet company mistakes is very appreciated.
I have been a fan and customer with GoDaddy for years - and have always felt like I was a valued client. I will check back often for more of your business insight - thank you very much!
I agree up to a certain degree with your strategy.
However, no matter how good your customer service is, there will always be somebody who doesn't appreciate and give you a hard time all the times. Always.
Those people show their appreciation in increasing requests over time, one half complete payment ever, and unability to recognize their own limits and faults. There is no way to get rid of them, and since it is virtually impossible to come to a common agreement, it often comes close to an open war.
I'm talking about a single experience which lasts now for over a year, and for the whole period there was not one single case in which I could tell it was my fault. It took me all my patience and knowledge of over 20 years of customer service, to convince that one customer he was most of the times wrong. So I achieved he wasn't shouting at me at first just after taking the phone off hook.
My question is: do you have such customers, too? Does your strategy still apply or would you try to drop that one ASAP?
Dear Dr. Bob,
I have seen what "Bob Would Do?" for along time now and it inspire me a lot. I have my BeePharmacy.com that is ranked on Alexa and growing by applying some of your advices from your multiple blogs. It can be developed into a World Brand in Food Supplements market. Could you possibly help me to develop it or send me a specialist to help me out? I can put your ads there for FREE all life long!
Looking forwards to your help!
Love your hard work! And the fact you keep things lite and fun. In these tough times, we need to be reminded that we can still laugh at ourselves and with each other. Thanx!
Your work with Danica is brilliant. She is a GREAT spokesperson. And yes- I was intrigued when she first arrived on the scene. Yes she made me a multi-domain customer. YES- the campaign is working. And the adds...well we all know "sex" sells. But "curiosity" sells even BETTER. Bring the two together....sheer genius. And the American Way. Thinking on their feet in your think tank they are!!!
As for Danica, a class act and a helluva driver. My wife and I are racing fans and we have followed her career closely. Can't wait for her to win Indy.
Her MM race this past weekend was a good one, too.
All you guys and GIRLS, keep up the good work and continue to keep it FUN!! Will keep watching- and Buying.
The information was personal and nice. However, the commercial and the "hooter-type" girls are not appealing for women who are serious about their ecommerce business. That part was somewhat of a turn-off in the sense that this doesn't seem like a seriously-run business. But a friend of mine recommends you. Thanks for allowing us to comment. Erin on Jun 1 2009, 04:13pm Reply
I agree. It is great that godaddy uses some women that have achieved success in a respectable profession. However, the fake-boobed bimbo crap is not needed. I am positive my primarily female customer base does not care for godaddy's TNA advertising. (Thankfully the ssl site seals are now available without godaddy on them.) The pricing and customer service are great. But, as soon as I find something better I will leave godaddy. If they ever decide not to portray women as skanks - I would be happy to be a godaddy customer. Melissa on Jun 3 2009, 03:13pm Reply
Hey Bob, I thought the GoDaddy Girl was too much, but that was the best sermon on Proverbs 22:1 I've ever heard. Thanks RizziN (http://www.capturemestudios.com) on Jun 1 2009, 01:22pm Reply
I watched your pitch on customer service with great interest. Particularly the part on giving the customer what they WANT even if it costs a few bucks. SO- how about Go Daddy geting an 800 number for customer service? HUH HUH HUH ☺ Connell Marsden (http://www.mancos.org) on Jun 1 2009, 09:36am Reply
The ending kinda makes me think Godaddy is gonna give me some huge unexpected bill Jeff on Jun 1 2009, 08:47am Reply
Your blogs are great—-you should make Renee one of your go daddy girls—went to High School with her—-she still looks like she did then—-you have a great girl there!!! THERESA on Jun 1 2009, 06:25am Reply
Thanks for..
Your 16 rules = Great
You vdo = Greater . So funny
Your ads are juvenile. I realize you're in a mid-life crisis, but please ... lose the earring and act like an adult. David on Jun 1 2009, 12:10am Reply
Bob - I like your marketing style. I wish i could afford to hire your people (or you).
Been a client for years - Rock on!
-Big J Jeremy Abram (http://jeremyabram.com) on May 31 2009, 09:41pm Reply
I like your blogs as they are always straight to the point and interesting. I am trying to set up a video cast on a web site for a friend which should soon do for her what yours does for you, get her more customers and a larger market share. jdscaife (http://jdscaife.com) on May 31 2009, 10:16am Reply
Bob knows how to do ads that work.
Controversy sells! (It isn't about soft core whatever LEO.)
Don't let the haters get to you Bob.
Keep Up the Best Work, Issam
<a href="http://www.la-mort.info">Depths Of Death</a> Issam Guerchali (http://www.la-mort.info) on May 31 2009, 04:30am Reply
This homepage is currently all that I have online, but with the great help that I'm getting from GoDaddy! by having just about everything that I need to make my websites a success I know that it won't be long before my websites are up and running and making money. And your products save me money! I just don't know of any way to beat that. Thanks GoDadddy.com David L Riding (http://www.pattikr.blogspot.com) on May 31 2009, 02:13am Reply
I'm new to GoDaddy, but I love your company. I watched your Video and it's obvious that you practice-what-you-preach. I had only bought a domain name and Fax thru Email a couple days earlier when I received a call from Eddie Torgerson, one of your Internet Consultants. He called to give me PERSONAL service. That's hard to find nowadays. As I told him, I would have been back to GoDaddy even if he hadn't called, but that call sealed the deal for me. Great Work! GoDaddy! David L Riding (http://www.pattikr.blogspot.com) on May 31 2009, 02:06am Reply
Hiya Bob! (smile) I just love me some Godaddy. I have all my clients hosted here! —> Loved the Ad! Danica was very funny! Don't SCRATCH the car! hahaha Too Funny! The Advice Rocked As Well!! Keep up the GREAT work Bob!! The service is SUPERB! Hey.. remember saving hand coded programs to a tape cassette?? hehehe Those were the days... Take care!! Michele (http://www.micheleswebdesign.com) on May 31 2009, 12:48am Reply
Brutal ad. Cheap. About an ounce of forethought. Paul on May 30 2009, 06:50pm Reply
The video is massively interlaced and distracts from the overall message of customer service.
this brings doubts into the viewers minds of quality which you are known for.
Please correct this issue and shoot only progressive video.
If you need help doing so I am willing to lend a hand.
I've always been impressed with GoDaddy's customer service. That's exactly what makes this company stand out from the herd.
It's also impressive that Bob took the time to share this big secret about how to make any company be a stand-out - PROVIDE EXCELLENT SERVICE! Anyone can manufacture and sell pink widgets - not every company has the wisdom to set up a great customer service experience. GoDaddy does this the best. Shirley Bradbury (http://www.alphawebdesigns.com) on May 30 2009, 04:15pm Reply
Bob,
Love your way of doing Business!
You attitude about life,Business, and the way to get things done is Great!
Your company has been a great help in getting our webb site up and running, and your staff is very helpful to someone like myself who has little experience on the webb.
If I may ever be of service, Please don't hesitate
to ask.
Bob,
Love what you do! Your attitude about life,business,and how to get things Done!
You have been a Great Help for our Kentucky Gold Produce Co., here in Kentucky!
If I can ever be of service here in Kentucky
please don't hesitate to call me personally.
You're missing a huge part of the market by showing the world that you have poor taste and no couth. You could focus your efforts on edgy comedy and have the same results without the negative connotation. Also, the homosexual earring is confusing.
Homosexual earring? My friend, the very fact my earring bothers you tells me that you're a bit troubled about being gay yourself. I want you to know, that while I'm not gay, I really don't care if you are or are not.
I'm moving my sites because of the poor, almost void customer service at my existing hosting service. Moving around the internet and at the advice of my Web Designer I ended up on godaddy looking for a place to land my sites. Wandering and clicking within godaddy. somehow I got to this page. Being a female, senior citizen I liked and didn't like your video. I stayed through it because you had that "ADD COMMENT" on the lower right under the video and you were speaking truth about the importance of customer service. Then I read the comments others had left. Although your message was wonderful, throughout the clip, I could not figure out why godaddy had you on their site. There seemed no tie-in. I kept waiting for you to refer to godaddy and compare customer service or recommend them because of a personal experience or something. It wasn't until later, after I'd read though several comments from viewers that I realized that you are the President/CEO/in charge of marketing? of godaddy? Just curious as to your position...cuss regardless of your position you're one smart cookie!! The video seemed to assume I knew you and godaddy history. That too is clever marketing. I roamed even more to find the answer. All in all you did a great job. Sarah (http://www.mindwiping.com) on May 29 2009, 10:14pm Reply
maaan, bob your the man.
hope business is going well, even in this recession.
Excellent video blog! So many times it is too true that the best product has the worst service. I speak from experience, being a GoDaddy customer of several sites, your service is super! I actually enjoy calling GoDaddy because no matter what the question I have, it will be handled perfectly and professionally! Keep up the great service and useful information. Bruce (http://pokerplayerus.com) on May 29 2009, 01:05pm Reply
LOVE LOVE LOVE THE SPEEDING DANICA VIDEO!!!! FUN AND SMOKIN HOTTTTT!!! MORE PLEASE!! GINA on May 29 2009, 10:31am Reply
Customer service aside, godaddy is super awesome coz of .99 info domains, though the need to have a credit card associated with the paypal account sucks. I don't have one and have to beg my friend to buy me domains.
Danica is always a winner with me!Burn,Burn,Burn these clowns down Danica! Mickey Baker (http://neo-techsociety.com) on May 29 2009, 09:03am Reply
Danica is awesome in the new "speeding" commercial. I must say from a production viewpoint her "in front of the camera skills" have improved dramatically since she first started to get media exposure. You go girl! I mean- You GoDaddy Girl! Tim on May 29 2009, 08:38am Reply
Great Customer Service overall...
I personally like your ads, but I can see where some may not in today's society.
I like that your doing what you feel is right!
good job! John Koveos (http://www.bostonlimo.com) on May 29 2009, 07:28am Reply
Aloha Bob,
AC/DC clip; a testimonial to an absolute refusal to bend for the sake of appeasing a few doubters. Yep, you got BALLS!
Few CEO's hold their line these days, you walk the walk. I'm really enjoying the show!
I was hoping you would have black and orange in your veins ahhreddy! Time is on your side
Back to Kauai today. If your 3 weeks include Hawaii, I'd humbly offer that a tour of Kauai on a ZX-14 or KTM SuperMoto is waiting for you.
Hey Brah, Let's RIDE!
Aloha!
Tim. Tim Lach (http://www.harleyrentalhawaii.com/) on May 29 2009, 05:25am Reply
Dear BOB (wanna be a sugar daddy) with all due respect - I’m sure you sometimes do manage to be funny and I admire the courage to try to be also on the ads.
but when we saw BOB we were about to ask for our 300 domains to be transferred. Fortunately we pressed a wrong button to show our partners and by mistake Danicas commercial (brilliant!)came on and so we decided to stay despite this little accident of getting to see the Sugar Daddy is not a candy. Next time you do a test I suggest putting Danica first when experimenting just in case the customers turns it off and doesn’t get to see the rest. But we still love GoDaddy so we will stay with you if you really value and post constructive feedback as well as only good commentaries. after all you are very brave to try this in spite the warnings, I am sure your marketing experts gently advised.
And we do appreciate very much the customer service on the phone, even if the customer service in training made some blunders that might insult a multilingual MBA marketing 1st place national mkt strategies award holders, who fortunately never gets insulted and finds this kind of unfunny blunder kind of funny that you would risk your company despite the careful warnings. So hurray to BOB for the courage, to try to prove the world otherwise and for not being too discouraged that , sometimes it is better to remain unseen and let the people dream. So despite us being Europeans as American, we have invested some domains with Godaddy, because we recognize their excellent marketing. You do not need to engage in the marketing of fear tactics, like explaining how bad the other companies are instead of how good yours is. Or threatening about what will happen if I do not purchase private registration, just because i called and asked to put all our domains under one account and then a phone person in training tried to sell us private registration for outrageous price when it is offered for free. But we are sure that as an excellent customer service effort you will make it up to us as always, so Hurray for Panica saves the DAY!! and for BOB who once again gets away! And yes Speed it UP –DANICA!! Domain Brand ™THEMAINBRAND.COM (http://www.USpremiumDomain.com) on May 29 2009, 04:07am Reply
Hello Bob,
I'm in the process of moving all of my domains to you guys and I just want to say.
You service is the best I have ever come a crossed. The Support people called ME.
You guys are always available to answer my questions no matter how big or small
My other "Service Provider" I would call and be on hold waiting for hours to get a hold of someone to fix or help me with my problem just to be told that the person that can fix the problem was not there and I would have to "Wait" till they got to it.
NICE
I remember Parson's software catalogs arriving in the mail, and I believe I purchased one product or I really, really, wanted to.
Being a Christian, I was interested in the QuickVerse product. I miss those days and the catalogs!!
When I found out that Bob owned GoDaddy, I registered my domain name here, and I have three now! I'm looking to become a reseller soon. I love the IT industry, and have been active in it for 20 years.
I believe in Bob's vision, and I've seem something similar from Sam Walton (Wal-mart founder). I'm looking for companies and strategic partners that are customer-centric.
As for the marketing, well, it is definately edgy. However, Bob Parsons is a man of good character. There are definately greater issue battles out there than how Bob advertises GoDaddy. I wouldn't trust any of my web sites with anyone else.
I do sympathize with Karen, but I look at the whole issue of domain and hosting - which, by itself is very boring - and I like that Bob adds some spark to the business.
If you don't like the ads, don't watch them. I've never seen Bob's blog and I wanted to see what the big brouhaha was. Give me a bloody break, that wasn't even R rated compared to what's on TV today!! Get a grip, people, and learn to appreciate what Bob has done in the domain industry.
But the main selling point with GoDaddy is their customer service. Top notch.
Finally, a good commercial! I have NEVER liked your ads until today.
Not a single one of the previous ads were even remotely funny or entertaining, so I'm glad that someone was finally hired that knows what they're doing. Jonathan on May 28 2009, 05:47pm Reply
I agree 100% with sticking to it and listening to your customers. The customer may not always be right, but the customer should always be happy from the beginning of the sale, and long after the purchase. Word of mouth is still the best convincing advertising. Jesse (http://onyxxteriors.com) on May 28 2009, 05:30pm Reply
Dear Bob,
I just wanted to let you know, how awesome your Office of the President is. Today I spoke with Jeff and Mandy to let them know that I have been applying for a position with GoDaddy now for 4 years. I purchased a house in Mesa, AZ and have always wanted to work for you and live there. But since I never heard any response from your recruting team. I offered a suggestion that I think would be very nice.
And that is once a position at GoDaddy has been fulfilled to respond to the candidates with a letter explaining that the position has been filled but not to give up, and that your resume will be kept on file, should anything that might meet your qualification you will be contacted.
This gives the candidates hope, and also enhances the GoDaddy's reputation as an efficient and professional organization, and you never know when you might have an opening down the road that this particular candidate could fit perfectly.
Hi bob i am just getting started with my business need to find out how to put postings on the front of my page and to leave comments if you could give me a hand with that i would really be grateful and i also like how you got everything set up thank!!!!! sal martinez salomon martinez on May 28 2009, 03:50pm Reply
I'm sure you've heard this before, but on the last scene of all your videos, you make me think of you as the new Hefner! Frank (http://www.ultraonline.net/) on May 28 2009, 01:27pm Reply
I have been doing business with Godaddy for over six years, and have always received great customer service...and would challenge anyone to find another company that can hold a candle to Godaddy's customer service year after year!
I own about 50 domains through Godaddy and have been a customer for years. I have referred you to 100's of people throughout the years. As a web guy who specializes in SEO I know the best of the best when it comes to the web and technology. Godaddy is the best without a doubt at what they do! And it's crazy that you can even call and get a live person on the phone who is even well trained! So I'm ion love with godaddy, and to read a post by some moron acusing you of bait in switch when it CLEARLY states the $6.99 price is on TRANSFERS. Is the recession so bad that she had to write a letter all pissed about paying $9.99 for a domain name? I paid around $40 for my first domain HeathLedger.com (before godaddy was around) — So to be able to pick up domain names today for under $10 is pretty cool. So I'm going to make you a deal...I will mail you $3 if you admit you are stupid. Dave Desvousges (http://befound.org) on May 28 2009, 10:06am Reply
Bob,
I just logged on to thank you for running an excellent company when I saw your current video blog. Fitting that it was regarding customer service!
I called for support on Tuesday afternoon. Your service rep was outstanding! He was patient while trying to understand my problem and subsequent questions. He resolved my problem and verified that it was resolved on my end. He answered my questions, made service recommendations and implemented them without having a pushy sales approach. Overall, I was very impressed with the service that I was provided. As an added bonus, my wait time to speak to a service rep was less than 30 seconds! Very impressive!
Thank you for providing excellent products and services, stellar support and prices that are a fraction of other providers.
Andrew Andrew Perkins (http://www.raverunmedia.com) on May 28 2009, 07:01am Reply
I like, watching your video's has certainly inspired me to do more. I'm still in the process of learning coding, but I know I'll get there, and hopefully my website might be as big as yours someday
i am new to creating webpages and web hosting..all this stuff is not for me. but i called go daddy tech service at 12:30 am and the guy was so nice and answered all my questions! great customer service! i was all in a good mood after i got off the phone with him. less stressed Kim on May 27 2009, 10:58pm Reply
Very effective and impressive blog. Very true hints. Thanks for a a great GoDaddy site! James Malcolm Gersonde on May 27 2009, 10:18pm Reply
Awesome video, Bob. Would be happy to get a ticket from a GoDaddy girl any day. Wish we had cops like that in Oz! And loved the AC/DC playing at the end... Go Aussies! Cameron Mackay (http://freedomtoworkfromhome.com.au) on May 27 2009, 09:43pm Reply
Have been a devoted client for 5+ years and have a few hundred domains with you. Your customer service is top notch, your marketing is controversial (which I love), and you are a great inspiration.
For those comments above that are negative about your ads... DON'T WATCH THEM THEN.
One of the big reasons Godaddy has done so well is that they are willing to push the edge, and offend a few people along the way (the people usually offended are not buyers anyhow).
I enjoyed your blog. I will always keep in mind of my customers and do my best and beyond my best. Red must been bored and restless I hope to have it up and running soon as i figure out what i did wrong but Bob loved it and keep it going. And keep doing what your doing with your ads you are THE GO_DADDY. How can i get one of those on my site. Im ready. but first i need to upload it i am having problems HELP ME PLEASE !!!!! Super bowl commercial should be fun and serious. Matter of fact i have a great idea Bob email me and I can share my ideas i believe it will be great. Ms. Boredandrestless (http://www.boredandrestless.com) on May 27 2009, 03:56pm Reply
Thank you for your advise on how to run a great business. I will focus on implementing your stratigies.
Thank you
Attila attila toth (http://www.latitudecompanies.com) on May 27 2009, 03:44pm Reply
I wholeheartedly agree with your advice regarding the customer is always the customer! I think your right on the money! I'm thinking of changing our service model to "Never forget clients are also customers!" C.M. Greene, Esquire (http://advforjustice.com) on May 27 2009, 03:42pm Reply
After the Indy 500 ads & reviewing your website I decided to buy a domain name from your company. I really want to exprience the customer serivce aspect if NEEDED which I hope is not NEEDED. I intend to become a National player in which your company might use my services in the near future. I also like the blog concept of CEO to relate with potential customers. One quest do you really read these comments?
Anthony Allen Anthony on May 27 2009, 02:34pm Reply
I do not feel secure giving credit card numbers to any more sites than ebay. If you deal with PayPal, I will begin buying through you. Bill Siemon William Siemon on May 27 2009, 02:30pm Reply
I provide phone support for my clients, it helps but it costs waaaay more than just a few extra dollars! texxs (http://texxsmith.com) on May 27 2009, 12:56pm Reply
Great Advice and excellent presentation.
And not just because of the hot girls. Didn't hurt though!
Customer Service sells. PERIOD.
This is not an area to skimp on.
I wonder how many people bought a different computer after hearing about the nightmarish "Customer Service" HP or Dell has.
Of course clever marketing and creative advertisements don't hurt much, do they Bob?
Best of luck and may all of your decisions be easy!
Brilliant ad... now why don't we have cops like that in the UK?
To all the critics, try coming to the UK and watching a few of our TV programs, you might learn something about "satire" and "sarcasm". codegecko (http://www.codegeckodevelopments.com) on May 27 2009, 02:01am Reply
I've been a loyal referring customer for 3 years, building websites, installing shopping carts and certificates, and an affiliate too. (A 38 year old Mom, and not too bad looking either.) I was embarassed when the "Godaddy Girls" started with Danica. It's really grown from that. I finally watched your blog today and one ad for the first time. Not totally tasteless, a bit funny, but I'll probably always have a hard time with marketing like this. I watched the race this weekend, and every time I heard "Danica" it was actually not a positive feeling, sorry to say. I can't help feeling both Danica and GoDaddy lost some points on branding with customers like me.
However, if you look me up, you'll see just how much I love your customer service. In fact, as marketing manager of a small, national software company, I'm using Godaddy as my example of excellent customer service as I lead our company to understand our customer, listen, and work to improve service.
Bob, I'm not sure what else to tell you. For me, it's not all plus marks. I understand the Godaddy Girls for marketing, and it's probably working great for your target market, so I really can't blame you. It's probably that you don't have many 38 year old Mom's as customers.
I'll still stick with ya, as I have from the birth of my company. This is probably as close as I will come to the Godaddy Girls.
I wish you the best. As long as my customers don't get weird about your marketing and branding, I'll stay.
How about featuring some guys in your ads - men aren't the only people in the world that buy websites and the associated services. I have avoided doing business with godaddy just because of the hooters/godaddy girls and your sexist approach to marketing JUST A LITTLE OVER THE TOP, DONTCHA THINK????? Red (http://mybitterblog.com) on May 26 2009, 08:18pm Reply
Red's right. GoDaddy pretends to make fun of sexism while participating in it. Nobody's fooled, Bob. I haven't taken my business elsewhere yet, but I feel guilty for sticking around. Randy (http://twitter.com/randytayler) on May 27 2009, 02:21pm Reply
Dear Red,
No. I don't think our ads even approach over the top. Lighten up.
lol, no really, lighten up - youre gonna give yourself a heart attack if you keep getting worked up over nonsense. This edgy marketing gets a ton of attention, why would they stop? And these aren't bimbos in the commercials, all the godaddy girls and insanely accomplished and talented. denise on Jun 10 2009, 02:52am Reply
How about getting some guys to do your ads - personally I think your ads are sexist and I have avoided doing business with you because of the ads that ALWAYS feature the hooters/godaddy girls. chippendales I say!!! Red (http://www.mybitterblog.com) on May 26 2009, 08:14pm Reply
While I don't agree with how "RED" expresses herself, I do agree - it would sure be great to see some hot guys in your ads for a change!
Seriously, does anyone buy or not buy, based on whether you have Hooters girls or not? I was buying your products before you went all "girly mag", and I'll keep buying your products as long as your pricing remains reasonable and your customer service remains the best; these are my criteria, not your ads. Which I do find funny and entertaining. They just don't cause me to buy or not buy your products. Shirley Bradbury (http://www.alphawebdesigns.com) on May 30 2009, 04:24pm Reply
love it the best ever seen wish i have it on my space page as av for ya thanks joe holmes Joe Holmes on May 26 2009, 08:05pm Reply
Hi Bob,
Once again you have managed to pass on some great business advice... and piss off a few more uptight individuals. Again, see rule #15!
Here is a new promotion for you Bob. Half of any promotion is creating buzz. Why not have this years super bowl commercial be written by a GoDaddy client. You can create a contest to pick the best written commercial ( getting the GoDaddy message across with a slight bit of the GoDaddy edge). This will create a huge buzz and I think some awesome commercial ideas.
Once again I should mention that my size for a GoDaddy leather jacket is Mens XL. Hey it doesn't hurt to keep trying!
Let me know on the commercial idea, I already have a great idea in the works!!! Brad Golik (http://www.LuxuryEstateOnline.com) on May 26 2009, 07:01pm Reply
So Bob - let us in on your biggest secret of all. How the heck do you talk Danica into doing these commercials? Dave on May 26 2009, 06:22pm Reply
Truly a legend in your own mind richard on May 26 2009, 04:40pm Reply
Bob!
Another great episode full of killer information. This is like marketing grad school, man. Mark Yoshimoto Nemcoff (http://thingsilearnedthisweek.com) on May 26 2009, 03:20pm Reply
Hi Bob,
Thank you for the nudge about keeping customer service a top company priority.
Additionally, I was motivated to start my business twitter account because of your blog about twittering.
Fantastic video... if that does not get the message home nothing will...!! And that is the whole point!!!!
Our small business is based on providing the best customer support we can.
20 years experience in running my own businesses tells me that it's 100% effective! Pat (http://www.slickwebservices.com) on May 26 2009, 08:24am Reply
Right On Bob! Thank You! Your rules are the best!
Note to uptight people: you need to loosen up, relax and learn to enjoy the fun of godaddy ads and life in general!
By the way, ever wondered about doing an AD in Europe? I'm a happy godaddy customer from Portugal, and believe me, we have every dream scenery beach you can imagine!
Great video. We try to give the best possible service to each and every customer and it's paid off. We let the customer know when to expect their order, if it's out of stock, and they can call us if their's a problem with the order, or if they have any questions. The commercial is very hot!!! Gary Grigg (http://www.mtnwesttradingpost.com) on May 26 2009, 07:50am Reply
lol at 2:39, nice vid. Peter on May 26 2009, 05:41am Reply
Hey Bob, Could we have Danica stripping and dancing please? (Maybe a little oil on her soft brown skin.....holding a exhaust pipe and dancing around it...sliding it between her legs. Maybe let her lick the Godaddy logo on a cars hood) OMG I need a date! All the best Bob,
Mike
P.S If this hot idea is going to be your next commercial I woud like a free T-Shirt Mike on May 26 2009, 04:42am Reply
here's my rule, bob: when you advertise a price, you should honor that price — anything else is bait and switch. your homepage states that .com registrations are on sale for $6.99, but your people are insisting (via several emails) that the price only applies to domain transfers. since that's not what the homepage appears to say, i'm pretty pissed and ready to pull all of my domains from godaddy permanently. that's my rule — only deal with honest people. Lindsay Knapp (http://designtosite.com) on May 26 2009, 04:27am Reply
Sorry to say, you got your knickers in a twist over nothing.
I've been registering domains with GoDaddy since 2001 and have not ever seen a "bait & switch" or other dishonest tactic used.
It's true, the $6.99 applies to transfers - and it is (has been) stated in bold letters on the front page for a long time. Shirley Bradbury (http://www.alphawebdesigns.com) on May 30 2009, 04:36pm Reply
Dear Lindsay,
It clearly states on the home page that the $6.99 price is for transfers.
It's so true that it's even worth a couple of extra bucks to have someone there to answer the phone who actually knows what they're talking about. Godaddy blows everyone away in all the ways that count (including female sports "figures" coffee fan (http://www.coffeenomad.com) on May 25 2009, 10:41pm Reply
Bob,
Love the commercial(s), both the OTA and web version. You for sure break the mold, but that's good. Go Daddy and go Danica!! Cpt Reed on May 25 2009, 07:47pm Reply
>>>If you post your phone number here, I'd be happy to phone you wife and explain our ads. If nothing else, I might be able to get her to lighten up a little, in which case all 3 of us win.
Bob
First of all, why on earth would he or anyone else want to do that? Second, I doubt his wife is stupid enough to fall for something like that judging by her reasonable taste on this matter.
That latest ad was completely overboard and uncalled for. Saying you don't have to please everyone doesn't change that. Kids watch those programs and that ad sends a very bad message to them.
Your product is good and your business advice is good. Your commercials are cheesy but generally not terrible.
Your Las Vegas ad is certainly not good at all, and it's a bit sad that you're defending such a thing. Everyone makes mistakes or goes overboard at times and you certainly did on this one.
I like your 16 rules. My rule #17 has been "Admit when you're wrong or when you actually do go too far." For the Las Vegas ad that would be quite a good rule to apply and not just tell people making reasonable points and criticisms to lightnen up.
Looking forward to the next ad you mention below which will be is less inappropriate. Robert (http://www.pbase.com/robertash) on May 25 2009, 04:33pm Reply
Go daddy is so easy to use and when I do need help I've always got a friendly and knowledgeable person who takes the time to understand my problem and helps me fix it so I'll know what to do next time! Thanks so much for a great service!
Gary
www.concealnc.com
hi Bob that was the greatest idea i heard for an internet business. I just started a few weeks ago I bought an internet business from someone who said they will hold your hand if this is the first time you are doing this, they recommeded another web company to do my hosting and website. I am still trying to build the website and every time i ask for help they send me back an email saying just follow the step by step info we sent you i did that but when you have no idea about computers and just learning it then its horrible when they send you these lingo and expect you to understand everything. there is no phone number to get intouch with this company only an email . horrible horrible my site is still not finish Sharda (http://internetmarketingstrategies-bysfornnarino.com) on May 25 2009, 02:17pm Reply
Your video blog was fine until the cop with the strip tease came on the screen. That was disgustingly gross. Clean it up man.
Pearlis Pearlis on May 25 2009, 01:49pm Reply
Hello Bob. I always wanted to see the man behide the coolest internet site. I enjoy your tips and looking forward in checking out new ones. I will starting attending classes soon to become a tax professional. I want to open my own practice when I completed the course. I doing some research on different webhosting sites. I always had an interest in checking out Go Daddy. I will be returning to the site and once I start my business, I will be using Go Daddy. Antoine on May 25 2009, 01:29pm Reply
Hey Bob
I like the new camercial and thanks for the tips.
P.S Stay cool. Josh on May 25 2009, 11:52am Reply
I just got off the phone with your tech support and was very pleased with the quickness with which I was talking to an actual human and he resolved my issue in no time, and it is Memorial Day. I'm impressed. Good job, I will do business with you in the future. Thanks, Glenn Glenn (http://www.benitoslawncare.com) on May 25 2009, 11:40am Reply
Sorry Bob. You have superior products but my wife saw your ads over and over again during the Indy 500. She demanded that all our sites be moved away from such a company. That's several hosting plans and a half dozen domains. No big deal for you certainly but you've caused me a PITA with your silly sex based ads.
Couldn't you just stick with a good product. TMH on May 25 2009, 11:39am Reply
Are you kidding me! My wife and 3 daughters loved those ads! Tell your wife to stop being such a party pooper!
Hey dovetail, I'd love to check out your site but it seems to be down. Wonder why? LOL. TMH on May 26 2009, 11:34am Reply
Dear TMH,
If you post your phone number here, I'd be happy to phone you wife and explain our ads. If nothing else, I might be able to get her to lighten up a little, in which case all 3 of us win.
Oh, Bob. I forgot to add... Why not put your phone number out here? My wife would be glad to give you a call so you could "explain" your ads to her. LOL. TMH on May 25 2009, 05:40pm Reply
Yeah, sure Bob, I'm going to post my phone number to one of the largest viewed pages in the world. What are you smoking?
My wife is no prude and doesn't need the ads explained to her. We have a dance pole in our bedroom and she is quite expressive.
She has a problem with old white guys making a living off of women's body parts. You could have done just fine with your excellent service and products but you had to go using sex to try to sell even more.
It's a new day Bob and you need to get over exploiting half your audience to sell more services. Stick to the superior service and you'll do just fine.
It's a shame you couldn't support Danica just because she is an excellent driver, you had to get her into tight leather and shake her hair around. Has that really sold more domain names for you? And has it really done much for her? TMH on May 25 2009, 03:38pm Reply
Dear TMH,
Let me get this straight: Your wife pole dances for you (quite expressively) in your bedroom (on the pole dancing pole you've installed there) and she has a problem with our speeding ad. I'm inclined to think you're making this up buddy boy.
BTW, if you did post your phone number here I wouldn't publish the post. I do thank you however for the smile.
The Danica ad not only sold more domain names, but we had a landslide of business both during and after the Indy 500.
Finally, what's with the old white guy bit? You know, I'm part American Indian, so I'm not entirely white. Feel better now?
Bob!
Great reply post, Man! You really do kick ass.
BTW, read the twitter insert about PFC Mitchell Morton: That hit a nerve. Class act, Brah!
A very dear friend (now passed) was Lt. Col. John James, bossman at MCBH Kaneohe Bay.
I'm sure they are all watching over us and applauding your mission.
Mahalo for the Memorial Day impressions.
Tim. Tim Lach (http://www.kauaiharley-davidson.com) on May 26 2009, 05:39am Reply
Dear Tim,
Always good to hear from you. Thanks for taking the time to post.
You forgot to add rule #17, beautiful women can help sell anything...which further proves rule #16.
Keep up the good work Doctor!
S. Parekh
President
elegavenue.com
Sexy Costumes & Accessories S Parekh (http://www.elegavenue.com) on May 25 2009, 11:02am Reply
I keep getting pulled over so I can find that officer but so far not working! Gary on May 25 2009, 09:57am Reply
Last year I was able to explore the Go Daddy site for research. I remember how enlightened I was with your 16 Rules. Today I have been promoted all because part of the Bob Parson's rules stuck to my mind. Of course if I were a guy, the commercial would've helped too <lolz>.
Wish you all the best!
I tell all my new recruits to use go daddy. I have been using go daddy for 5 years and am very happy...
If you would like to host a party or make some extra money, go to my website and see sensual products on how to keep the spice in your relationship. www.PartiesbyJunecom
the COP girl made the add seem a little cheesy and lost some of the class the other parts of the add had going for it. Steve Madden on May 25 2009, 06:42am Reply
Wise words Bob. Thanks again for providing great customer service and encouraging other companies to do likewise. Abba (http://www.ABBAbode.com) on May 25 2009, 02:23am Reply
hey thanks...i know an internet web design company who really should read the customer service tips.
and do the girls with the big breasts have anything to do with godaddy's great service? Lori B (http://www.lorirbell.com) on May 25 2009, 01:24am Reply
On the first part of the commercial. Could not agree more! To many companies cut back on CS and it SHOWS!
On the second part, never seen a girl use a speed sign as a stripper pole! WHOO HOO! Jon (http://www.livemotioncentral.com) on May 24 2009, 11:09pm Reply
Great blog, I own my own business and you could not have been more on the money when you talked about customer service, Ive learned to bite the bullet and kiss ass to keep my customers happy and the benifit has made me more in referrals than its costed me in labor, parts and self esteeme. I love the way you go directly to the point in your blogs your fomula for success is the way this country was built!!! So simple yet lost in a world unwilling to get back to what made this country the best and most productive in the world.Keep your dream alive as I do and hopefully we can share our vision that the USA will be as respected as its was 30 years ago. dan on May 24 2009, 10:37pm Reply
The one thing I really appreciate about GoDaddy is the fact that I'm NOT speaking to some call center in India or the Philippines. I truly appreciate that and hope that you don't degrade your customer service by outsourcing it. Ernesto on May 24 2009, 07:24pm Reply
Once again...Bob makes alot of good sense. Keep up the good work. FYI, I continue to be impressed w Godaddy support jim walker on May 24 2009, 07:10pm Reply
Congratulations Bob;
On the Indy 500. She may have placed 3rd but she is First with all Go Daddy Fans. Thanks to all your support, you're awesome.
John M Ross (http://www.MoneyKey.com) John M Ross (http://www.moneykey.com/) on May 24 2009, 03:16pm Reply
Great Info and I love the commercial. New girl is hot, but Danica is always 1st class all the way. Congrats to Danica on 3rd place in the Indy 500 and Congrats to Bob for just being Bob. John 206 (http://www.agentrightnow.com) on May 24 2009, 01:56pm Reply
Excellent blog. I can't stress what you said enough about customers. I recently left a job for the way they treated a long time customer. I joined a company that shares your philosphy and I am much happier for it. I recently visited that customer and they are very disappointed with the previous company's support. They are losing a customer because they would not listen to the customer requests.
I have been a godaddy customer for years and I have experienced your technical support. It is a very knowledgable and helpful staff. It is obivous that you practice what you preach when it comes to customer support.
By they way, love the commercial! Keep it up it is clear that you enjoy what you do and have fun at it. Terry Wagner (http://www.skatetrash.org) on May 24 2009, 01:27pm Reply
A gentleman named Leo LaPorte(?) has some kind of radio show concerned with PC usage. Today he dedicated a portion of his program to a lengthy diatribe about the "scantily clad young ladies" on GODADDY, and how inappropriate it is to use such content. After seeing this site, I can not believe Mr. LaPorte has a concern. I am in my fifties and live in Florida, where it is normal to see young women wearing much LESS than is featured on this site. The good news for "Dr. Bob" is that Leo's complaints are invaluable advertising for GODADDY. I never heard of GODADDY before hearing all that whining. Heaven help us all when it is wrong to be a pretty young girl. max moose on May 24 2009, 12:50pm Reply
Dear Max,
I couldn't agree more. Leo doesn't realize it, but he did me a favor — and I appreciate it.
Hello Bob,
That a great blog, I love it especially your 16 Rules of custmer service. I was watching this for few times. And I tell my friends about Godaddy.
There are lots of Fortune 500 companies that could learn a lot from this video. I commend GoDaddy for it's common sense approach to business in general, and customer service in particular. Steve Brown (http://www.fedprimerate.com/) on May 24 2009, 12:06pm Reply
You have great information, customer service and great products, but these commercials cross a line cant you find a better way to promote a great service. If i find a better choice in products, this is enough of an issue for me to switch. Todd Proffitt on May 24 2009, 11:39am Reply
Hey Todd are you gay or what? What man wouldnt like this commercial go to a peter bar and have fun!!!!!!! craig on May 24 2009, 01:52pm Reply
keep it up!! the commercial are HOT so is Danica! tony diaz on May 24 2009, 11:31am Reply
Bob,
GoDaddy is absolutely the best in customer service. You have led the way — GoDaddy should be a model for all types of businesses. Many thanks for helping form what's good about the new economy. You have changed the world!
Best regards,
David in New York City
SleepWithoutPills.com
SalesBoostIntensive.com David (http://SalesBoostIntensive.com) on May 24 2009, 11:21am Reply
Leo Laporte just blasted bob on his radio show
I must say I thought Leo was way out of line
sex sells always has always will, prudes like leo need to get over it. rock on bob! Al on May 24 2009, 11:21am Reply
When a commercial is good I can never remember what the product is until I have seen it a few times. What is it you're selling Bob? Waynestine O. Bowmansky on May 24 2009, 10:55am Reply
Linked-in needs your philosophy
they take quite the opposite approach. Otherwise they have a good idea. David Bush on May 24 2009, 10:34am Reply
Bob, your videos are great! I love listening to your business tips and reading your twitters. I have your 16 rules posted in my cubicle at work, they really help me stay focused!
You rule Bob! Tori (http://Cattrasattic.com) on May 24 2009, 10:15am Reply
Hey Doc! Loved the videos, and the principles your company represents! If you do read all the comments, know that I have a scheduled group interview this Thursday(28th) and I am excited about the prospects of becoming a valued asset to your company! Hector Agredano on May 24 2009, 10:08am Reply
Commercial made me feel as uncomfortable as Danica looked. A little too over the top. Cop has a gorgeous shape though.
I've been a customer of GoDaddy for several years, and I recommend it every chance I get. Your prices and level of service are so good - and now, especially because of my experience with your customer service. Never thought I'd have to use it (since your hosting is so trouble-free), but when I transferred domains, I did have to call once about my shopping cart. The experience was shockingly good.
The message was right on. Great customer service (WOW factor)will give my customers something positive to talk about with their friends and I've experienced a few referrals from this. Your message drove it home for me that I need to do more outreach with them. Bob, I missed the point of the commercial . . . will we ever get to where we don't need a half naked girl to sell product? Surprised Dancia Patrick agreed to it . . . but since she did and you did, it must pay off? Portraying women as bimbos makes you and your company look small. Colleen on May 24 2009, 07:46am Reply
Hi Colleen,
Just checked our live customer survey and am happy to report that 82% of female viewers thought the Internet version of Speeding was hilarious, funny or cute. 17% thought it was too much and 1% didn't care.
Obviously you're part of the 17% contingent. And I want you to know that I hear your comments loud and clear. I will be shooting a new commercial next week with Go Daddy Girl and LPGA golfer Anna Rawson. I'm thinking that one will be more to your liking.
Your information is right on with my business play book. I have said for years that I could out-do the competition just by "good ol fashion" Customer Service, seems to be a lost art these days. Hey super fun GoDaddy video. Here is one company that has impressed me with Customer Servive. http://www.mymarketinggenie.com/meadowgenie Dale M. (http://www.meadowventures.com) on May 24 2009, 04:22am Reply
I am forwarding this link to all of my customers. I Have over 100 customers with websites ( Most on your servers except aspx sites) I Have Built and some will not even list a phone number.
Maybe this will help in my quest to get my clients to ALWAYS have a phone number on their sites.
I Personally will never buy anything from a site that does not have a phone number listed. Mike Vance (http://www.ad-smart.biz) on May 24 2009, 04:12am Reply
I recently purchased my domain name and webhosting service from GoDaddy. I have to say that every tip you provided in this video blog for us is actually used by GoDaddy Customer Service.
The day after I set up my account at GoDaddy, I received a follow up phone call just to make sure everything was working right and to see if I had any questions they could help me on. It was not a sales call, it was an actual person calling to offer help and thanking me for my business.
Bob, thanks for the pearls of customer service wisdom on this video blog...and even more importantly, thanks for actually putting all this good advice to work in your own company. We, your customers, appreciate it.
Now, time to get back to designing my GoDaddy registered and hosted webpage!
Great video!! I love godaddy's customer service - I thought because it was such a big company, they wouldn't care about CS but I was totally wrong. I've never had a bad experience with go daddy's customer service.
I designed my own website because I didnt have the $$ to hire a web designer and my friend wanted me to do HER website too after seeing mine - so I said I would only if she transfered her domain to gd and got hosting with you as well. Her site just went up last week (comehulawithme.com)
Bob, this was some very useful information. I have to agree with several of the other bloggers, that sitting waiting for the next CSR to answer my call is mundane and useless in today's world.
I don't know if GoDaddy hosts NewEgg.com, but they have excellent customer service too. I've ordered a lot of Computer Equipment from them recently and they always answered my calls and emails immediately.
On Danika's new video, that was pretty hot. Of course, she is too. And yes, I know quite a few women like her and the young lady that portrayed the motorcycle cop. Very innocent looking, but let them lose on a dance floor or in private, watch out....... And yes, they are very intelligent.
Thanks again for the tips Bob. Your company rocks!
I didn't like the commercial. The info was good, but the Danica Patrick thing with the girl cop was stupid. Sorry. Barbara Munnelly on May 23 2009, 08:27pm Reply
This was an extremely compelling and encouraging article. I've found your videos very informative and educational.
Yes, many of them are common sense but it's well-distilled. One of the most challenging aspects of successful business is constantly making sure the basic common sense aspects don't get neglected. The most outstanding champions always pay the most attention to basics and fundamentals. Well done. Yet again.
Regarding this specific commercial, for me it really crossed a line. GoDaddy commercials are edgy anyway and a bit silly, but light-hearted, quirky and fun. I don't think that's necessarily good but it's not hard to look past that. But this one was bit much. Personally I'd have preferred a Gecko or a Caveman this time.
In searching to try new things, be innovative and unique and push the envelope as you recommended earlier in this thread we're all bound to do some things that go overboard or don't work or whatever. Hopefully GoDaddy's next attempt at taking the next step will push the envelope in a slightly different direction.
Thanks, and all the best, you're doing us all a great, great service and helping us maybe more than even you know. Robert (http://www.pbase.com/robertash) on May 23 2009, 04:21pm Reply
Bob,
Thank you for all of the helpful advise, and for the visual delivery of that advise. Ron Watkins (http://www.CompuSafeDomains.com) on May 23 2009, 02:38pm Reply
Great video. Looking forward to seeing more in the future and thanks for all of the info! James (http://www.andtheseo.com) on May 23 2009, 01:33pm Reply
I really learn a lot from you, one day I hope to get my web development up to speed. Web site tonight is hard to see full page on my PC! Marvin Franklin (http://www.melcabanglive.com) on May 23 2009, 12:56pm Reply
Dear Bob,
I have been preaching these techniques with my business for 10 years now and you are exactly right! Customer service is huge and is what makes us stand apart from others. Keep up the great tips and the great commercials. Matt LeRose (http://www.trymynuts.com) on May 23 2009, 12:42pm Reply
Awesome production, maybe the best I've ever seen in Internet! Regards from Athens, Greece Achilleas karydis on May 23 2009, 12:02pm Reply
Dear Bob!
I really have to appreciate your kind words and enthusiasm for Go Daddy you are a great CEO.
You have got to be kidding me... At least you try something Steven Colbertishhhhhh. D.K. on May 23 2009, 07:15am Reply
Bob,
I have watched your message about customer service 3 times. You have the best video blog in the business! Can you please talk some more about the WHY you want to use a video blog.
What are the top 3 advantages? Thank you.
blessings,
Kenneth McDonald
GREAT VIDEO-I JUST WISH I CAN CREATE SOMTHING FOR AN IDEA OF A BUSINESS I HAVE IN THIS TYPE OF FORMAT.
THANK YOU LOUIS LORIA on May 23 2009, 02:35am Reply
Hi Bob,
I appreciate your advice on making customer service a priority. The problem I have is that you are strongly using "sex" as a means to attract people and make it "cool". If the product is good, the "sex" should not be necessary. Right?
another great one by bob. we watched and used his twitter video post and now are joining all the social site, and creating incredible backlinks. www.leapbrowser.com leapBrowser (http://leapbrowser.com) on May 22 2009, 05:51pm Reply
i have to say you are one of the most amazing people out there in the present time. i liked to videos you have put so far and i even took the time to read some of your written blogs, which some may not take the time to do. some information about internet safety. you might want to add some more safety tips every now then. ex. blog from Wednesday, October 12 2005.
I'm new to your company. I had two queries that I couldn't find answers to on your website FAQ.
I raised two tickets Incident ID: 6300792 & 6292494 & was very pleasantly surprised when I actually received answers that were in well constructed sentences. The answers were in direct response to my questions vs some generic auto-reply that has no meaning (so typcial of email "help".
Well done to your support team. Hopefully they take my questions and add them to your FAQ page.
We're now building our websites and will take up your hosting options shorty (we're just resgistered 3 domains with you for 10 yrs ea).
Cheers, Peter Peter Pollari on May 22 2009, 03:56pm Reply
Thanks for the great customer service ) I have 4 sites hosted with Godaddy and have yet to be let down with time on hold, customer service, or web services and or downtime. 10 out of 10 so far for me - plus Im a Danica fan now too )
Sorry godaddy .... some two years ago I moved all my domains out of your company just because you mistreated me. You see: I live in Uruguay. Down here "spam" is not prohibited, nor even seen as a bad thing up to the point that government ISP / email service do it several times per year. I own a server which in turn hosted a website for one client of mine. He paid me for hosting and domain (which I bought in godaddy). My client decided to do some "spam". He paid a guy to do it and did not use my server. But in the spam, my client mentioned her website url. One guy elevated a complain in godaddy. Godaddy sent me a letter telling me that they would close all my registered domains unless I could prove that the mailing recipients gave their concent beforehand to receive it. I did not even what godady guy was talking about! It took me a day to find out what was all the fuzz about. I tried to reason with godaddy representative that I had nothing to do, but only gave hosting to the website owner, and helped her by buying the .net domain. It was of no use. It took me a couple of hours to find another registrar without such a gross way of verticalize a situation, and moved out. FUNNY THING: godaddy KEPT sendimg me your newsletters thru email. I asked you to stop them, to no avail. I even entered them as a "spam" report on your very own spam report form, as some kind of acid irony. Never managed to make YOU spam ME ! Hopefully, Bob, as you say you do, you will read this, and consider at the very least cut the spam over me. And consider also that for all means, you have been unfair to me. I cannot grab a weapon over my clients heads and make them NOT to do spam. I can only tell them. and if they anyway go and do it, and in the process mention a website which I host, with a domain name I bought you, you could warn me. EVEN -if at all, bad enough- take down THAT domain, but telling me "I Will cut all your domains down because ONE GUY submited a spam report, MENTIONING one of your registered domains" goes well off charts in customers good care, I would say. Mainly considering I am not in USA, and the supposed spam was only LOCAL to my country, and within law. From that day on, I always tell this tale when someone asks me what is the cheapest place to buy a domain. Cheap is "not worth it". YOu costed me in excess of 160 U$S, just to move all my domains away from your service, before your people would cut me, because someone uploaded one spam report (that could be VERY WELL faked, so the situation is even more dangerous than apparent). Regards, Enrique. enrique on May 22 2009, 01:56pm Reply
Your brilliant Bob...this information is a great idea..it really help me to learn more about how to run online business...i keep on digging the net to find such idea like yours and i thanks i found this one...and i keep on browsing you blogs to learn more.. gilbert@second chance checking (http://www.badcreditnic.com) on May 22 2009, 01:51pm Reply
Bob,
Great new video blog and commercial. We have all our domain names here at Courtesy Chevrolet from godaddy.com. You obviously practice what you preach because the customer service we receive is second to none. Keep the great commercials coming. I always need something to watch at work.
I read where there's a lady who wants something more stimulating to the womans eye, i.e., female eye candy. I'm not being cocky by saying this, but Bob when you're ready, I'm your guy! Who's says that the person has to be well known or famous already? Take the guy the world doesn't know about(me) and turn it into a hit, something no one ever expected. I'm a Vegas resident, I like your service too, I'm building an apparel line for athletics, Im a competing natural bodybuilder. I've worked for the big names, lamborghini, playboy, etc. But that's nothing. I said that to say I'm not the guy who says that, who everyone would laugh at, like is he kidding? But they can laugh with me instead. Anyway I just thought it would be fun to make this comment. I figured you would find humor in it. Lastly I understand the female figure in advertising and the allure. I don't argue that. I feel you grasp the elements of the female beauty, power, and intellect in your campaigns without making it back store porn like. See sex alone does not always sell, Sometimes being suggestive can do wonders. So I agree you're not promoting promiscuity like one said. Bryce Brandon on May 22 2009, 11:14am Reply
OMG. BOB:
You did it again. This is why I am a loyal go daddy customers and always recommend Go Daddy.com even though i never see my comments lol... not sure if they reach you... lol....
Anyway keep it up.
Dr Bob, Very good new video blog. Good informaion sir, thank-you for providing it. Neat ad too! ; ) Got back from getting a haircut...WOW...looks like I'm back at bootcamp years back. lol Oh well it'll grow back. Good summer haircut. : ) Rich Roberts (http://tiogafireprotectionandfireprevention.blogspot.com/) on May 22 2009, 09:57am Reply
should have turned the windshield washers to get her all wet too, maybe a white shirt. (that would piss off everyone good!)
Thanks for the information. You always seems to put a timely word in that helps a biz owner to elevate their business. Jeffrey James (http://www.cosprofessionals.com) on May 22 2009, 08:54am Reply
So true Bob, I do pretty much think that I am going to have to deal with hassle when ever I have to call and will avoid it.
It would be nice to change that perception for people who deal with business through us.
I'm a web designer, and I send all my clients to Go Daddy because of the exceptional service and easy-to-use interface. Your business certainly projects the confidence and competence any one would want in a web host. Your business is #1 in my book.
However, while using female promiscuity to sell your products and services to a certain niche, In general it does not seem honorable or professional, and some how cheapens the excellent service you provide. We don't need anymore broken homes. Is yours a place of trustworthy business or where cretins congregate? I think a place for trustworthy business. Jason on May 22 2009, 06:28am Reply
Dear Jason,
First, I want you to know that I very much appreciate your kind words and enthusiasm for Go Daddy.
Second, I also want you to know that Go Daddy in no way encourages promiscuity of any kind. While our recent commercial is admittedly a bit edgy, it is only that way in the sense of light hearted fun.
The reality is that our Go Daddy Girls are sharp, successful females who are all role models in their particular fields. That is not going to change.
Bob:
I love your ads AND I love GoDaddy! You and your customer service people are the BEST!!! I tell everyone I know about you - often during workshops or coaching sessions that I do! Just one request - any chance you might just consider making a commercial that has a bit of WOW for your female customers? Your "GoDaddy gals" are great - however, there HAS to be a GoDaddy guy out there who would "stimulate" your female customers! Come on, Bob! Get some Adonis to take his shirt off for us! Linda Sherwin (http://www.lindasherwin.com) on May 22 2009, 05:45am Reply
Dear Linda,
We're going to shoot a new commercial next week. Hopefully that might be more to your liking.
sir,
i am working as a business developer and i am finding it very tough to sell the products.... what i need to do???? prithvi raj singh on May 22 2009, 05:35am Reply
Dear prithvl,
Try something new every day. Sometimes it takes quite a while to find something that works.
Also you might consider joining local business groups and talking to others who have jobs similar to you. Sometimes listening to what they say is successful for them might get you on the right track. The big key here is to persevere until such time as you find the key to making sales happen.
Mr. Parsons:
You talk about having great customer service which is true but I wish you had that same passion for your sales department about telling new customers what all their options are. Before I joined Godaddy none of your sales reps mentioned that I can join on a month-to-month basis and they always pitch me year plans and the only time that I knew I can pay on a month-to-month basis is when I asked. Don't tell me only one option to get the maximum return on a commission sheet. Troy Mathews on May 22 2009, 04:22am Reply
Dear Troy,
All our "pay by the year" plans come with signifiant discounts that make them a better deal for our customers. That's the main reason our sales staff pitches them. Also they can be cancelled at anytime, so unlike our competitors who offer no refunds on cancellation, it a customer decides to cancel, the program is refundable just like a customer signed up on a month to month basis.
So if you really want to pay on a monthly basis, just call customer service and have them refund you the prepayment and set you up monthly. We'd be happy to handle any way you like.
I love it when you walk the talk, Bob! These kinds of questions are an opportunity for you to put it out there. By the way, and speaking of putting it out there - I was relieved to see the finished version of the new GoDaddy ad. I was fearing something that would cheapen my experience....BUT it was very tastefully done, saved by the "lens placement" and the commentary from inside the car..good humor.
I'm experiencing your company personality since I am a new viewer. I am ultra impressed by your business acumen. Keep up the good work. You The Man, Bob. DEE on May 22 2009, 10:20am Reply
Awesome blog BOB! You are an inspiration to leaders in business. Customer service is the key - you hit it right on and give this vital business practice new direction. Thanks! DJ Smith (http://www.hebronlutheran.org) on May 22 2009, 03:27am Reply
although i like seeing a nice hot girl hump a speed sign! I think these godaddy "shock style" video are getting old. I love the gieco insurance commercials because they dont stick with just one theme. Matt on May 22 2009, 02:51am Reply
Not very hot. In fact, seemed rather PG-13 for an 'internet only' video. I have faith that you know what needs to be done. StonerDave on May 21 2009, 08:37pm Reply
Hey Bob.
I really liked your video and I agree with your point but have you got any ideas for an internet marketer just starting out with a very little capital.
Mohammad Afaq
<a href="http://afaqtrafficblog.blogspot.com">http://afaqtrafficblog.blogsp ot.com</a> Mohammad Afaq (http://afaqtrafficblog.blogspot.com) on May 21 2009, 07:29pm Reply
Dear Mohammad,
No doubt you need to keep your expenses within your means. That's not as confining as it first seems. Just start very small, and make small adjustments until you find what works, then do more. In some ways having a little capital to begin with is an advantage. Reason is that you'll pay much sharper attention to the results you get, and be sharper for it.
This was the first of your video blogs I'd seen. Very impressive technically, but more importantly the message is spot on. Keep up the good work. William Gifford (http://www.smALLFLAGs.com) on May 21 2009, 04:26pm Reply
This was informative. But wasn't it just common sense? Cortez on May 21 2009, 02:30pm Reply
Dear Cortez,
I suppose you can say that about most things we all should be doing. That said, I find it helpful to reinforce good business practices that often get lost in the blur of managing daily activity.
you are sure a CEO .. hope to be as big as you one day
greetings from a student Mitch on May 21 2009, 01:55pm Reply
Two things:
1) I've got to get away from Prostores. It's not cheap, but it's easy...kind of like a bad relationship with bad drugs. I sincerely need a very specific bit of phone help/coaching from one of your guys to help me do that (take my URL away from them and build my own simple storefront) and make my site a REAL site, not just some eBay-b.s. subdomain wannabe. Drop me an email about which Go-Daddy dept to contact to make that happen, and I'll try to get my non-tech brain into change-over mode so that I can truly market my site/products.
2) Have you written a book yet? If so, what's the title? If not, let me help you do that. I'm a writer by trade, always keen to write from passion, knowledge, experience, and success. You need to be the next Donald Trump...and, from the video clips I've seen, you're a hell of a lot more likeable and marketable in the self-help/help-yourself publishing world...which, obviously, becomes a great marketing tool for your brand. Great stuff, and keep the girls smilin'!
Bob McCullough bob mccullough (http://www.californiabeachco.com) on May 21 2009, 01:47pm Reply
Dear bob,
We'll be reaching out to you. Regarding the book, I have one underway.
Bob,
Great video...it's very true.
Nice Jeep at the top of your web page! If you want some awesome off-roading, check out Moab, Utah, if you haven't already. It's the best! I'd wheel with you anytime. I'm actually heading there in the morning.
By the way...I love your 16 rules too.
Thanks! Dan Brimley on May 21 2009, 01:18pm Reply
Does go daddy only offer services for larger businesses? I want to post a website that sells my catering services locally only.
Right now i get Customers via word of mouth only. Does a company like mine need a website or just a newpaper ad? Yes i said newspaper (such an awful word) Jose on May 21 2009, 01:06pm Reply
Dear Jose,
Actually you need both. Look at your website as a dynamic brochure for your business. It used to be that it was a novelty for a business (particularly a small one to have a website). That's all changed. Now if your company doesn't have a web site of some sort, it indicates the business isn't to be taken seriously.
Great video Bob well i absolutely agree to you...
Customer relationship is one of the important aspect of any business...good to have your ideas in how to handle customers to stay long in your business.. gilbert@second chance checking (http://www.badcreditnic.com/) on May 21 2009, 08:11am Reply
Aurai!
Another 5+ minutes of spot-on accuracy. #26 keeps the fire stoked. The new video format is cool too. Never stop improving!
Bob, I've got 3 action items that are akin to being the fastest ever to scorch the brickyard. How would one get past the mundane complacency and lead the pack to a checkered flag with these tools? Can a privateer ever really get a shot at the title, with stalled traffic in the way? Heck yea!
Run right past them all! I would like to race, Boss, got 5 minutes for a racers meeting?
Gaaaa-Run-Teed not a waste of time.
Mahalo,
Tim.
This is absolutely true... As a matter of fact, this is WHY I use GoDaddy. They are not the cheapest, but I will always use them as long as there is some one who can affect change on the other end of the phone 24/7.... Ray Crawford (http://www.corporateanarchist.com) on May 21 2009, 06:39am Reply
The part of the video showing the man with his head on the computer and the audio of "please hold, your call will be answered ....." was hysterical, but sadly true — I've been caught in this type customer service limbo countless times. If only more companies had Go Daddy's customer service! Pepper Potts on May 21 2009, 03:25am Reply
Really cool as always, Dr. Bob.
But I don't know how to get in the race
I am going to use these services for advertissment. What do you think?
www.Twitter.com/SaiGonHotels
always ready to learn, and I did learn Thanks! trevor on May 21 2009, 02:05am Reply
Dr Bob,
You rule!!!!!!! I have only just begun to set up my DNS on no other than GoDaddy.com and have found your Vlogs energetic, informative and most of entertaining. Sir Richard who?
The only thing that that takes my eye of your premium video production is that the vision seems to be interlaced and not progressive that causes horrible lines on the screen with your cuts and graphics. This is easily rectified by your production guys transcoding with care.
Wally on Sep 7 2010, 02:57pm Reply
Dontt stop what you are doing
Diane Womack Foreman (http://www.wgcr.us) on Jul 2 2010, 10:34am Reply
Thanks.
Manuel De La Paz
http://www.BodyguardX.com
Manuel De La Paz (http://www.DomainZstore.com) on Jul 1 2010, 08:09pm Reply
Oscar Gonzalez (http://www.awdesigning.com) on Jun 28 2010, 01:08am Reply
Jerry Fay on May 18 2010, 06:40am Reply
Dave St. George (http://www.rentfilmlights.com) on Apr 6 2010, 03:25pm Reply
Richard on Apr 2 2010, 12:31am Reply
Justin (http://epro-pcsolutions.com) on Mar 18 2010, 06:26pm Reply
Mike Miller on Feb 13 2010, 10:09pm Reply
john cacace on Feb 7 2010, 08:25pm Reply
joe sommese (http://www.bign.com/jsommese) on Feb 5 2010, 08:22pm Reply
great business tips, also love the bits about how you got started
Brett (http://conics.net) on Jan 31 2010, 04:34pm Reply
Chad Ackerson (http://www.luxuryshortsalelistings.com) on Jan 24 2010, 09:50am Reply
Womans World on Jan 24 2010, 01:20am Reply
The business episodes are a hoot, but have a significant importance on rules for business (Oohrah). Many companies or company owners have no business plan and then wonder why the business faulters or fails. A lesson can be taken from Franchise businesses; as they (most of the time) are master minds; they lease you the name for 10 or 20 years, and charge you upto 10% (more/less) per month. Its a great model to understand, not necessarily buy into.
Keep up the awesome business messages, encouragement, and great entertainment. I hope the 2010 year is prosperous for all.
Happy New Year,
Rob
Rob (http://www.projectsunlimitedinc.com) on Jan 1 2010, 09:04am Reply
little read slipper (http://sosorrymom.com) on Dec 20 2009, 11:03am Reply
Thanks Bob for the another GREAT episode!
Rick (http://www.TrafficGeyser.ws) on Dec 12 2009, 05:17pm Reply
Outstanding commercial in #26... but you already knew that.
rj on Oct 23 2009, 10:12pm Reply
Personally, I made several calls to Go Daddy on Thursday, Oct. 8th, and spoke with both (Kelvin & Justin) and was treated with the upmost professional service, especially Kelvin. He displayed a tone of excitement that I made several upgrades to use more of your products. He assisted me in setting up my e-mail, web mail and Joomia accounts.
Your staff made me feel important enough to want to remain a loyal customer. Now I am excited about Go Daddy too.
Looking forward to working with you. Please give them my sincere thanks.
Charles
charles Harris on Oct 8 2009, 07:53pm Reply
I've had some bad experiences using other domain services yet I've fallen in love with Go Daddy. This message really hit home with the importance of personally connecting with your customers. I run a great feel good business that would be perfect for Go Daddy. Connecting person to person on the phone is important but picture this; an internet company going old school by staying in contact with there customers to relay how important each and every customer is. On or around there renewal date or any other time for that matter by sending them a glossy high quality greeting card with a Go Daddy picture and message of your choice, in your own handwriting by pushing a button on the computer, a physical greeting card is printed, stamped and mailed out for you. The best part is if done right it could not cost you a red cent but it could make you or anyone that joins and uses this business a whole lot of money. Look it up: www.sendoutcards.com/82138
Take care and thank you for all the great advice,
Darryl
Darryl (http://www.sendoutcards.com/82138) on Sep 20 2009, 03:27am Reply
B on Sep 9 2009, 12:15pm Reply
Eliezer Torres on Aug 26 2009, 03:21pm Reply
Josh on Aug 15 2009, 06:03pm Reply
wil waldon (http://www.invasionskateshop.com) on Aug 10 2009, 10:01am Reply
Malik (http://www.irtaqa.com) on Aug 6 2009, 06:25am Reply
Justin (http://www.defiantmetal.com) on Aug 5 2009, 07:28pm Reply
Thought I would share a backup to "Customer Service" being the key. I have been in the computer VAR market for the past 16 years. Yes I do remember Parsons Technology. I was recently let go from my most recent company. Here is the proof that great customer service works. Within 4 days 85% of my client base called and asked why I just don't start my own company as they would support me. I have managed the same Corporate clients for most of the last 16 years. So here I am checking out Go Daddy and putting the plan in action to start my own national computer VAR company. It is a challenge starting a business backwards, I have clients with orders, vendors ready to go and no legitimate company yet.
By the way welcome home brother, USAF Spectre crew 72-74.
Lee Morrison on Aug 3 2009, 09:41am Reply
Bob is away so he can't reply personally, but if he were, he would certainly say: "Go for it!"
Nima Jones
Nima on Aug 3 2009, 11:01am Reply
am sorry what was the topic again???
hhmm...oh yeah...customer service is very important in a business. with poor service expect no repeat orders.
regards,
Jerome
Jerome (http://www.jeromecastaneda.com/) on Jul 27 2009, 06:49am Reply
I have had note pad a paper once I realized you were trully giving great advise. Im slowly developing my realestate buisness on the internet and the problem is volume. ( TOO MUCH...)
I deal only with rentals (thats my product) and the problem is to service to the customer and getting paid (well... Internet style). I cant get to everyone... Then my customer service goes to the tank. (The customer send like crappy notes to the BBB) So I shut my web site down then reload it. ( It pisses people off but what can I do??)
Then I had an oppertunity to expand nationally (truly to major cities at first)My buisness modle allowed for it, but for fear of the volume; I turned it down... My count was right on but my e-com took a sinker... ( No Dollas) HELP...
I ve gone thru from Ep # 17 to Ep #28; it eased the pain. But, what could I do to get the money for the E $ Commerce side of this buisness....
Your the Man
Sincerly,
Angelo
Angelo Durousseau (http://DoUrent.com) on Jul 25 2009, 05:01pm Reply
alex (http://radanielscompany.net) on Jul 17 2009, 09:32pm Reply
Lighten up a bit. It's fun, sexy and funny. There are no bimbos on the video.
Good customer service tips.
Thanks Bob
Tricia (http://www.singlesadventures.us/) on Jul 15 2009, 04:49pm Reply
Nice meeting your acquaintance
Please let me clarify. The video blog article is fun, lighthearted and funny. And a little sexy. I think Bob's style is fun, whimsical and humorous, I really like it overall. The information he shares is fantastic and the message sticks. Great stuff.
I also think Bob is one of the most customer-caring and innovative business minds of our day, and have since he founded Parsons Technologies.
However, the general protrayal of his girls in his videos does not really portray them as capable, intelligent and meant to be taken seriously and respected. No offense intended, but that doesn't come across. I was pretty surprised when he wrote in a response to a thread that they were capable and intelligent. I believe him but I never would have guessed from his commercials. I had exactly the opposite impression. Honestly. They come across and pretty and friendly, but not too bright.
The one exception is Danica Patrick when she's in her racing uniform. She's attractive but looks serious and accomplished as an athlete. It's great to see a capable woman in a very non-stereotypical profession like professional big-time car racing. I think that's fantastic.
To be clear, I would like to see more of Bob's girls cast in serious roles like that, portrayed as professional and capable, to be taken seriously. That could be done and still be light-hearted and fun, maybe even a little sexy sometimes. Would also add a little variety and appeal to a broader audience.
The commercial folling this video is fine until the stripper things gets started. That is just plain lewd. And that is the one thing I am really praying Bob does not do again.
The rest of what he does is not really over the top but the girls do come across as not terribly bright and sort of bimbo-like. I'm sorry for saying that but that's my impression. And I'm sure I'm not alone.
Some variety thrown in and some serious talent being shown like showing the poker player beating a bunch of guys or aother attractive women beating buys at things guys are typically better at like racing would be great. Or some more seriously-looking girls doing the business tips. Vary it up some, don't just show 'cute but not too bright' all the time.
Hope that clarified things better. Cheers, thanks and apologies if all that wasn't clear enough.
Robert Ash (http://www.pbase.com/robertash) on Jul 16 2009, 10:22pm Reply
Thank you so much for that. I was appalled that something like this would be shown on TV, especially given that kids watch those programs. I disagree with your saying there is nothing anywhere @ GoDaddy.com that is disrespectful of women. This commercial certainly is.
But for the most part, your commercials are stereotypical and portray those girls as bimbo-like but they're mostly playful and light-hearted.
That said, there is a perception created by such portrayals that inherently goes with doing that, Bob, and there is no way around that, regardless of your statements to the contrary. The girls in your commercials do not come across as intelligent and capable like you say they are. They come across as quite attractive but not too bright. Much more as sex objects than as truly respectable women.
One of your key lessons in this video and all your others that I come away with is "don't deny reality - you can't define reality by your own rules". Customer service is vital. An edge is essential, etc.
The same goes for how you portray women. If you put them in the roles of pole-dancing strippers for commercials, that's how they'll be perceived. That's very disrespectful to women, even if they go along with it and some drooling males enjoy it.
If you portray them as cute but not too bright, then that's how they'll be perceived.
If you portray them as dignified, responsible business-people, then that's how they'll be perceived.
These rules, Bob, are every bit as iron-clad as the rules of business that you and cite so very well.
My personal prayer for you, Bob, is that you'll never make a commercial of this low character again. And that you'll also find innovative ways to portray your girls as more intelligent and keep your commercials whimsical, light-hearted and fun — without losing your wonderful "edge".
All the best,
Robert
Robert Ash (http://www.pbase.com/robertash) on Jul 12 2009, 09:01pm Reply
Woorah, leatherneck.
Shawn (http://businessdatamining.com) on Jul 8 2009, 05:56pm Reply
Sanjna (http://meerasmirror.com) on Jul 6 2009, 07:32am Reply
There is nothing anywhere @ GoDaddy.com that is disrespectful of women and for that matter there is nothing anywhere here that is disrespectful of anyone.
Bob
bob parsons on Jul 6 2009, 09:49am Reply
Rock on and Semper Fi!
Chris (http://www.examiner.com/x-9964-DC-Green-Building-Examiner~y2009m5d27-Bamboo--a-rapidly-renewable-resource-for-LEED-certification) on Aug 19 2009, 12:49pm Reply
Rod on Jul 8 2009, 05:29pm Reply
Laura Silverthorn (http://www.singlestartups.com) on Jul 4 2009, 06:24pm Reply
Please know that I appreciate your business and the time you took to stop in and comment here. Also realize that we don't produce our commercials to entertain (although we often hear that they do). We produce them to generate business and that they do in spades.
In fact, the commercial you refer to has turned out to be one of our most productive ever in terms of new business generated.
With anything that works, there will be those for whom it lacks appeal. One might think that most women are turned off by our commercials, but our surveys which we relentlessly perform suggest otherwise. In fact, the majority rather like them.
While I realize and appreciate your right to NOT like them, also know that I'm somewhat caught in a bit of quandary. You see if I produce the commercials so that they will appeal to everyone, the net result in that they will be far less effective and much less noticed.
Thanks once again for your comment (and your patronage).
Bob
bob parsons on Jul 4 2009, 09:47pm Reply
So DC, either you are just paranoid, mistaken or a competitor looking to steer people away from the company that keeps taking business from you. Why don't you just go work for them instead, or start really paying attention to these videos and offer them some competition right back? I guarantee you this- using GoDaddy is one of the best decisions any personal/professional Internet user can make when it comes to Domain Names.
I am not affiliated with GoDaddy in any way (not even as a reseller) except as a customer- and obviously an extremely satisfied one at that (actually blown away every time I have to call them at how quick my issue is resolved and I'm off the phone and back in business!)... I highly recommend Bob and his troop of Domain name experts to everyone reading this.
Hani Saigh (http://www.netcetra.net) on Jun 28 2009, 01:10pm Reply
That commercial was hysterical!
Shannon
Shannon Coyne (http://www.dritup.com) on Jun 27 2009, 05:25pm Reply
Considering this Customer Service video blog, I wanted to question that practice. We work for customers across the country, EVERYONE is calling long distance. We use toll free lines on both our regular lines and also offer a toll free fax line.
In my opinion that accomplishes three things.
1. Having toll free numbers may IMPLY that a small internet based business may be larger and more established than it really is.
2. Allowing customers to contact us without long distance charges demonstrates that we are encourging them to call with questions or complaints.
3. Our local area code is 906. While it is a regular run-of-the-mill area code, people are leary of any 900-ish number. Giving out the toll free number eliminates this objection.
I wonder if you can confirm your opinions on toll free numbers and how it fits in with customer service.
Glen
Glen Pavlovich (http://www.commercialsbythedozen.com) on Jun 26 2009, 08:58am Reply
I said that we don't use them because they simply are not necessary and are literally a waste of money. Most folks have unlimited long distance minutes on cell phones or call from their employer. Either way it costs them nothing. To that add the fact that our customers don't spend much time on hold and you get the point.
Bob
bob parsons on Jun 29 2009, 10:27pm Reply
One could take the message at its face value and think.... "Maybe people are upset at the allusions to sex?"
I'll jump the the point here: I think that yes, sex sells but I also think its not that simple. It's not about sex to godaddy, it's about sex to you (the viewer). Godaddy doesnt need it to be about sex. It just has to be attractive.
Pretty Women, <—- Rarety Points = Attractive
Fancy Cars, <—- Rarety Points = Attractive
Lots of Money, <—- Rarety Points = Attractive
Flashing or moving things <—- Rarety Points = Attractive
You get the point. They all seem to deliver a similar response...
He could have a babies cursing or show the inner lives of movie stars, but thats already done on tv.
Heres whats going on. Anything that's very attractive to people also makes them very reactive. They get happy more and they get unhappy more. Some people get upset at the LACK OF CONTROL because they watch/think/remember it when they dont want to.
Bottom line: Some people are drawn in when they don't want to be drawn in.
Maybe I'm upset because I cant stop watching when I have work to do, maybe my girlfriend is upset because she cant stop thinking the girl in the ad is prettier than her. Bob's right, if she knew the girl she would probably think she was a sweetheart, and if I knew her maybe Dana has a limp and I wouldn't watch anymore.
In the end, the message is clearer by the day that the message to be heard is "Some people are upset with their lack of control." and that Godaddy is forcing some of them to deal with it.
Well.... I dont know what the answer is, but I will continue to watch Bob go at it and as he finds more ways to:
A) Give people control back as long as they still come to his website, or
B) Make them just not care as much that they are out of control glued to his 6 minute clips
Either way I'm watching because a) I want to keep learning, and b) because I know when to stop watching if its going to be a problem for my relationship which due to the level of security... It's not.
~JC
JC on Jun 25 2009, 03:09pm Reply
Jason Nault (http://www.landsalesco.com/) on Jun 23 2009, 08:27am Reply
Trixie (http://trixieluv.com/Home_Page.html) on Jun 23 2009, 12:33am Reply
The law regarding the practice of software-aided domain name acquisition without the domain in question having previously been registered to the particular company who owns it currently has too many loopholes in it, and needs to be put under more scrutiny. They're letting sheisters like you get away with too much dodgy internet business, and it really needs to stop. I'm from Australia where the trend of illegal (well in my opinion anyway) domain name acquisition and trading is virtually non-existent - So I guess judging by that, that age old saying really rings true - "Only in America!"
DC on Jun 22 2009, 02:20am Reply
I have to call bullshit! on your claim. GoDaddy.com does not engage in front running domain names, never has and never will.
Someone else may have come behind you and registered the name you wanted, but I assure you that GoDaddy.com didn't and also didn't provide information to anyone that could have been used to register the name because you searched for it.
Bob
bob parsons on Jun 22 2009, 09:05am Reply
Loved this video, and too true- on and offline! x
Vicky Allison (http://www.anticelebrity.net) on Jun 28 2009, 03:32pm Reply
Mike on Jun 19 2009, 12:04am Reply
Arturo Davalos on Jun 18 2009, 02:33pm Reply
John on Jun 11 2009, 08:45pm Reply
PS I'd love to have a GoDaddy Girl stop me for speeding.
Paul on Jun 8 2009, 06:34pm Reply
Mike James Carson (http://www.CarsonCars.net) on Jun 7 2009, 10:32pm Reply
To Bob on Jun 5 2009, 06:18pm Reply
Dago Munoz on Jun 5 2009, 05:35pm Reply
I think maybe I'll blow of NYC and come work for Bob at GoDaddy.Com.
Hey Bob, any job openings for an over qualified fashion photographer/Video producer -director?
Thanks for the great customer support!
jamesNYC (http://www.1prophoto.com) on Jun 5 2009, 04:18pm Reply
Saw you on TV last night - or tnia AM 12-02am?
You were great !!!
I'm 67years and like to think about the impossable ... like:
WWW.GroundHypersonic.Com —- Coast-to-Coast in < 30 MINUTES — it's MagLev in a 20'D air evaucated tube 500 feet under I-80
or:
WWW.FreeFatPipe.Com — Wireless Broadband at 70Mbps over North America ... the Australians have started their large National last month ... Need to kiss-off AT&T, Verizion, Comcast, ... say bye-bye .... like GM, etc.
These firms will only go-slow and charge the max $$$. How about a FREE service using a Google approach to monitizing connect time?
Can YOU help my dreams?? I'm OLD and far behind the curve .... Don't know what I don't know!! Looks like you'r still at it.
Regards;
MikeB
Mike Brennan (http://MJBrennan.com) on Jun 5 2009, 04:07pm Reply
Keep up the great work!
Thanks,
Tricia
Tricia on Jun 5 2009, 01:38pm Reply
A. Applewhite
Alton Applewhite (http://www.aranassociates.com) on Jun 5 2009, 12:35pm Reply
Regrets,
Dave
Dave Moore (http://audiohearingaidcenter.com) on Jun 5 2009, 11:56am Reply
Fort Collins Eye Doctors-Dr Kisling (http://drkisling.com) on Jun 5 2009, 11:52am Reply
not sure if u seen my letter to u some weeks earlier regarding some issue with my site or not, however I just want to comment on your customer service reps that handled my call was fantastic, he was very polite and handled my payment very fast & effiecient.. hope to can consider my concerns for what happen to my domain and consider lowering the admin fees on case to case basis instead one fees and rules applyin to all, my post here —> http://www.pjlighthouse.com/2009/06/01/godaddycom-demands-non-refundable -usd199-reactivation-fee-on-pjlighthousecom/
maverick (http://www.pjlighthouse.com) on Jun 5 2009, 10:57am Reply
Nicole Weeverink (http://www.trollbeads-and-more.de) on Jun 5 2009, 10:38am Reply
Dave Hucker (http://www.roimediaexperts.com) on Jun 5 2009, 07:17am Reply
Maggie Rose on Jun 5 2009, 04:09am Reply
In my own words,
Yazin yedigin hurmalar,
Kisin gotunu tirmalar.
Best,
Selami.
Selami Şahin on Jun 5 2009, 04:07am Reply
Maggie Rose on Jun 5 2009, 03:58am Reply
Robert P Chercasen on Jun 4 2009, 11:09pm Reply
Don White (http://cleanenergysynergy.com) on Jun 4 2009, 10:19pm Reply
Florentino Perio on Jun 4 2009, 10:18pm Reply
Shirley
Shirley on Jun 4 2009, 10:12pm Reply
You are a business genius, I share your philosophy 100%! I also love your approach to the concept, very fresh and attractive. In fact, I'd like to work with you. I have 15 years in IT, attractive and love motorcycles. Let's talk!
Elaine Kassin on Jun 4 2009, 09:59pm Reply
I just watched the TV interview about your company. I would like to know if I can get your rules for business. I was in the US Navy Submarie Service. I really like your company concept and your montra the coustomer is the most important and the emploee is also important
Sean Lomax The Whsitler (http://www.whistleon.com) on Jun 4 2009, 09:56pm Reply
frankie on Jun 4 2009, 08:55pm Reply
mm on Jun 4 2009, 08:52pm Reply
You customer support has done such a great job I have moved 27 domain name into my GoDaddy account! More are on the way!
Regards,
Mike Pearce
TeachAde.com
Michael E. Pearce (http://www.teachade.com) on Jun 4 2009, 08:19pm Reply
Customer Service I was raised in a "mom and pop" grocery store. (our living quarters were connected to the store) My dad (Bob) would tell me: "If you don't treat the customer right, he'll go to Lou's down the street." Your video spiel on customer service hit the nail on the head.
Dad would also say: "You can shear a sheep several times, you only kill it once."
From the very start of doing business wth GoDaddy I have been impressed with your support team. That is primarily the reason I signed up as a "Proseler." I have a lot to learn, but I know I have access to undoubtibly the finest host company on the planet.
Oh, by the way, could you tone down the the "GoDaddy Girls," it stirs my libido and ticks off my wife of 37 years. rofol...just kidding.
Thanks for being there. Dom
Dominic Naglee (http://desperadodomains.com) on Jun 4 2009, 05:42pm Reply
At first I was adverse to the new commercial. More gyrating sex based advertising, but then it hit me...what am I talking about? Sex is the number one marketing tool in America. It doesn't matter what you're selling, put a hot girl or guy on the box and BAM you double your sales.
Yeah, you get a few people who make a lot of noise but they still look at your product, they talk about it, someone else hears it and BOOM another sale.
Keep making the commercials, keep pushing the envelope. Marketing is marketing. At least yours are obvious and straightforward.
I'll keep throwing clients your way and you just keep doing what you do!
~EternalNyght Productions
Nyght on Jun 4 2009, 03:26pm Reply
Adam Dunlap (http://www.RevolutionParkour.com) on Jun 4 2009, 10:13am Reply
Someone said GoDaddy has more responsive blogs than others. Your video does add - - -
Georgia Jenkins (http://georgiajenkins.com) on Jun 4 2009, 09:13am Reply
How is the FBI agent from Phoenix doing?
I am amazed at your success - to be admired.
Never got to thank you for the round at Nanea
Keep hitting it straight!
All the Best
Lars
Lars Ebbesen (http://www.sokana.com) on Jun 3 2009, 07:06pm Reply
Best to you,
Bob
bob parsons on Jun 4 2009, 10:38pm Reply
I have been a Godaddy customer now for a couple of years now, and have had pretty darn good luck with your customer service.
I am still working on learning how to program websites and all of that. However, it is good that I have found a company that I can work with and offers good products.
I have also read some of the comments that others have made. And disagree with some of the comments that tend to be derogatory to Godaddy.com or Bob himself.
I just want to let you guys at Godaddy.com know that when I get all growed up and have my own business that I want to be just like Bob himself. Outgoing and confident enough to be his own self regardless of what other people say.
Thanks,
Dave
David Barbeau (http://www.davidericbarbeau.com) on Jun 3 2009, 06:35pm Reply
dave kuhlman (http://onyerleft.com) on Jun 3 2009, 06:29pm Reply
Your customer support is the very best in the market.
Thanks...
Mert Eksi (http://www.FruitfulDomains.com) on Jun 3 2009, 04:44pm Reply
Anonymous on Jun 3 2009, 03:53pm Reply
GoDaddy is the Best and FruitfulDomains.Com is the second
Bob, that would be great if GoDaddy can pay the reseller commissions by PayPal. Bank charges are too high here in Turkey.
Take care...
Mert Eksi (http://www.FruitfulDomains.com) on Jun 3 2009, 02:57pm Reply
You provide incredible value with the free coaching, the best rates on domains, and the very best customer service. I've NEVER had less than awesome service when I've called in with my questions.
Pam
pam hamilton (http://www.RealServiceUnlimited.com) on Jun 3 2009, 02:24pm Reply
John (http://Logosandmaps.com) on Jun 3 2009, 01:29pm Reply
I am a long term client of yours and I always fully appreciated your service department. Impressive. I am coaching our own staff to do the same.
By the way, if you have time, have a look at a short video showing a potientially good race driver... for your future... I am sponsoring him... maybe you want your name to be seen in Europe and in Asia...
http://www.christianvilleneuve.com
He speaks English, Spanish, French and Chinese... and looks good on TV...
Regards
Charles
charles villeneuve (http://www.fxmove.com) on Jun 2 2009, 08:46pm Reply
Will certainly follow your savvy advices.
regards
Charles
Charles Villeneuve (http://www.fxmove.com) on Jun 2 2009, 08:26pm Reply
Your infomercials are the greatest!
Anonymous on Jun 2 2009, 08:01pm Reply
<3 <3 <3 <3 <3 <3 <3 <3 <3 <3 <3 <3 <3 <3 <3
Lennart Takanen (http://www.codename.fi/) on Jun 2 2009, 05:20pm Reply
Juraj Ogova on Jun 2 2009, 04:01pm Reply
Justin Bowers (http://seattlesavvy.com) on Jun 2 2009, 03:47pm Reply
Brian Nathanson (http://bmnathanson.com) on Jun 2 2009, 12:45pm Reply
Customer Service is #1 and I am glad to hear you agree. I was raised in a coastal community and was taught this fact early. The customer is the life blood of a company and should be treated as such.
When a customer has difficulties with your business it is vital you help them. Even if that means the loss of a couple of dollars. They will bring other customers if they are satisfied and your losses will become your gains.
Thanks for your blogs, Scott
Scott Sunnes (http://www.virtualcybersales.com) on Jun 2 2009, 12:11pm Reply
I have been a fan and customer with GoDaddy for years - and have always felt like I was a valued client. I will check back often for more of your business insight - thank you very much!
NV Green (http://www.nickvgreen.com) on Jun 2 2009, 09:29am Reply
Great Video, Great advice as always.
Greetings,
Fabricio
http://www.PeruAndArts.com
Fabricio Aranda (http://www.PeruAndArts.com) on Jun 2 2009, 08:45am Reply
~K
Kristina on Jun 2 2009, 07:56am Reply
However, no matter how good your customer service is, there will always be somebody who doesn't appreciate and give you a hard time all the times. Always.
Those people show their appreciation in increasing requests over time, one half complete payment ever, and unability to recognize their own limits and faults. There is no way to get rid of them, and since it is virtually impossible to come to a common agreement, it often comes close to an open war.
I'm talking about a single experience which lasts now for over a year, and for the whole period there was not one single case in which I could tell it was my fault. It took me all my patience and knowledge of over 20 years of customer service, to convince that one customer he was most of the times wrong. So I achieved he wasn't shouting at me at first just after taking the phone off hook.
My question is: do you have such customers, too? Does your strategy still apply or would you try to drop that one ASAP?
Regards,
Giovanni
Giovanni (http://www.pagerobot.com/) on Jun 2 2009, 03:33am Reply
I have seen what "Bob Would Do?" for along time now and it inspire me a lot. I have my BeePharmacy.com that is ranked on Alexa and growing by applying some of your advices from your multiple blogs. It can be developed into a World Brand in Food Supplements market. Could you possibly help me to develop it or send me a specialist to help me out? I can put your ads there for FREE all life long!
Looking forwards to your help!
Duong Trung (http://www.NetPostel.com) on Jun 1 2009, 09:29pm Reply
Love your hard work! And the fact you keep things lite and fun. In these tough times, we need to be reminded that we can still laugh at ourselves and with each other. Thanx!
Your work with Danica is brilliant. She is a GREAT spokesperson. And yes- I was intrigued when she first arrived on the scene. Yes she made me a multi-domain customer. YES- the campaign is working. And the adds...well we all know "sex" sells. But "curiosity" sells even BETTER. Bring the two together....sheer genius. And the American Way. Thinking on their feet in your think tank they are!!!
As for Danica, a class act and a helluva driver. My wife and I are racing fans and we have followed her career closely. Can't wait for her to win Indy.
Her MM race this past weekend was a good one, too.
All you guys and GIRLS, keep up the good work and continue to keep it FUN!! Will keep watching- and Buying.
Keith on Jun 1 2009, 06:02pm Reply
Erin on Jun 1 2009, 04:13pm Reply
Melissa on Jun 3 2009, 03:13pm Reply
RizziN (http://www.capturemestudios.com) on Jun 1 2009, 01:22pm Reply
Connell Marsden (http://www.mancos.org) on Jun 1 2009, 09:36am Reply
Jeff on Jun 1 2009, 08:47am Reply
THERESA on Jun 1 2009, 06:25am Reply
Your 16 rules = Great
You vdo = Greater . So funny
I will keep it as my guideline.
i_am_duck (http://www.thankgoditsholiday.com) on Jun 1 2009, 05:47am Reply
Your ads are juvenile. I realize you're in a mid-life crisis, but please ... lose the earring and act like an adult.
David on Jun 1 2009, 12:10am Reply
Been a client for years - Rock on!
-Big J
Jeremy Abram (http://jeremyabram.com) on May 31 2009, 09:41pm Reply
jdscaife (http://jdscaife.com) on May 31 2009, 10:16am Reply
Controversy sells! (It isn't about soft core whatever LEO.)
Don't let the haters get to you Bob.
Keep godaddy'n!
Jay
Jay (http://www.gsrv.us) on May 31 2009, 08:57am Reply
Keep Up the Best Work, Issam
<a href="http://www.la-mort.info">Depths Of Death</a>
Issam Guerchali (http://www.la-mort.info) on May 31 2009, 04:30am Reply
David L Riding (http://www.pattikr.blogspot.com) on May 31 2009, 02:13am Reply
David L Riding (http://www.pattikr.blogspot.com) on May 31 2009, 02:06am Reply
Michele (http://www.micheleswebdesign.com) on May 31 2009, 12:48am Reply
Paul on May 30 2009, 06:50pm Reply
this brings doubts into the viewers minds of quality which you are known for.
Please correct this issue and shoot only progressive video.
If you need help doing so I am willing to lend a hand.
Kyle Karges (http://revoltsd2009dvd.com) on May 30 2009, 04:45pm Reply
It's also impressive that Bob took the time to share this big secret about how to make any company be a stand-out - PROVIDE EXCELLENT SERVICE! Anyone can manufacture and sell pink widgets - not every company has the wisdom to set up a great customer service experience. GoDaddy does this the best.
Shirley Bradbury (http://www.alphawebdesigns.com) on May 30 2009, 04:15pm Reply
Love your way of doing Business!
You attitude about life,Business, and the way to get things done is Great!
Your company has been a great help in getting our webb site up and running, and your staff is very helpful to someone like myself who has little experience on the webb.
If I may ever be of service, Please don't hesitate
to ask.
Your friend in Kentucky.
Mark T. Barrow
Mark T Barrow (http://www.kentuckygoldproduce.com) on May 30 2009, 04:00pm Reply
Love what you do! Your attitude about life,business,and how to get things Done!
You have been a Great Help for our Kentucky Gold Produce Co., here in Kentucky!
If I can ever be of service here in Kentucky
please don't hesitate to call me personally.
Your Buddy in Kentucky.
Mark T Barrow 502-417-0318
Mark T Barrow on May 30 2009, 03:47pm Reply
Today is Saturday, 30 May 2009.
Your video header says Wednesday, 30 May 2009
Just a little correction needed!
reigh
reigh on May 30 2009, 12:01pm Reply
Girl Tweet (http://NakedTweet.Me) on May 30 2009, 10:26am Reply
Mark Parisi (http://www.creativdezign.com) on May 30 2009, 08:13am Reply
You're missing a huge part of the market by showing the world that you have poor taste and no couth. You could focus your efforts on edgy comedy and have the same results without the negative connotation. Also, the homosexual earring is confusing.
- Chris
Chris on May 30 2009, 07:31am Reply
Homosexual earring? My friend, the very fact my earring bothers you tells me that you're a bit troubled about being gay yourself. I want you to know, that while I'm not gay, I really don't care if you are or are not.
Bob
bob parsons on Jun 2 2009, 10:48pm Reply
Looking forward for a Great Support from Godaddy. Very happy with your service and I have recommended many customers.
Best Wishes,
Nazeer
Nazeer (http://www.dreamsto.com) on May 30 2009, 05:23am Reply
Sarah (http://www.mindwiping.com) on May 29 2009, 10:14pm Reply
hope business is going well, even in this recession.
Take care Bob... keep up the good work :]
joshb (http://www.infowars.com) on May 29 2009, 09:34pm Reply
Bruce (http://pokerplayerus.com) on May 29 2009, 01:05pm Reply
GINA on May 29 2009, 10:31am Reply
Love your 16 rules !
MOS (http://myonlinesports.info) on May 29 2009, 09:51am Reply
Mickey Baker (http://neo-techsociety.com) on May 29 2009, 09:03am Reply
Tim on May 29 2009, 08:38am Reply
I personally like your ads, but I can see where some may not in today's society.
I like that your doing what you feel is right!
good job!
John Koveos (http://www.bostonlimo.com) on May 29 2009, 07:28am Reply
AC/DC clip; a testimonial to an absolute refusal to bend for the sake of appeasing a few doubters. Yep, you got BALLS!
Few CEO's hold their line these days, you walk the walk. I'm really enjoying the show!
I was hoping you would have black and orange in your veins ahhreddy! Time is on your side
Back to Kauai today. If your 3 weeks include Hawaii, I'd humbly offer that a tour of Kauai on a ZX-14 or KTM SuperMoto is waiting for you.
Hey Brah, Let's RIDE!
Aloha!
Tim.
Tim Lach (http://www.harleyrentalhawaii.com/) on May 29 2009, 05:25am Reply
but when we saw BOB we were about to ask for our 300 domains to be transferred. Fortunately we pressed a wrong button to show our partners and by mistake Danicas commercial (brilliant!)came on and so we decided to stay despite this little accident of getting to see the Sugar Daddy is not a candy. Next time you do a test I suggest putting Danica first when experimenting just in case the customers turns it off and doesn’t get to see the rest. But we still love GoDaddy so we will stay with you if you really value and post constructive feedback as well as only good commentaries. after all you are very brave to try this in spite the warnings, I am sure your marketing experts gently advised.
And we do appreciate very much the customer service on the phone, even if the customer service in training made some blunders that might insult a multilingual MBA marketing 1st place national mkt strategies award holders, who fortunately never gets insulted and finds this kind of unfunny blunder kind of funny that you would risk your company despite the careful warnings. So hurray to BOB for the courage, to try to prove the world otherwise and for not being too discouraged that , sometimes it is better to remain unseen and let the people dream. So despite us being Europeans as American, we have invested some domains with Godaddy, because we recognize their excellent marketing. You do not need to engage in the marketing of fear tactics, like explaining how bad the other companies are instead of how good yours is. Or threatening about what will happen if I do not purchase private registration, just because i called and asked to put all our domains under one account and then a phone person in training tried to sell us private registration for outrageous price when it is offered for free. But we are sure that as an excellent customer service effort you will make it up to us as always, so Hurray for Panica saves the DAY!! and for BOB who once again gets away! And yes Speed it UP –DANICA!!
Domain Brand ™THEMAINBRAND.COM (http://www.USpremiumDomain.com) on May 29 2009, 04:07am Reply
I'm in the process of moving all of my domains to you guys and I just want to say.
You service is the best I have ever come a crossed. The Support people called ME.
You guys are always available to answer my questions no matter how big or small
My other "Service Provider" I would call and be on hold waiting for hours to get a hold of someone to fix or help me with my problem just to be told that the person that can fix the problem was not there and I would have to "Wait" till they got to it.
NICE
Thanks
James
James Steffen on May 29 2009, 12:53am Reply
Being a Christian, I was interested in the QuickVerse product. I miss those days and the catalogs!!
When I found out that Bob owned GoDaddy, I registered my domain name here, and I have three now! I'm looking to become a reseller soon. I love the IT industry, and have been active in it for 20 years.
I believe in Bob's vision, and I've seem something similar from Sam Walton (Wal-mart founder). I'm looking for companies and strategic partners that are customer-centric.
As for the marketing, well, it is definately edgy. However, Bob Parsons is a man of good character. There are definately greater issue battles out there than how Bob advertises GoDaddy. I wouldn't trust any of my web sites with anyone else.
I do sympathize with Karen, but I look at the whole issue of domain and hosting - which, by itself is very boring - and I like that Bob adds some spark to the business.
If you don't like the ads, don't watch them. I've never seen Bob's blog and I wanted to see what the big brouhaha was. Give me a bloody break, that wasn't even R rated compared to what's on TV today!! Get a grip, people, and learn to appreciate what Bob has done in the domain industry.
But the main selling point with GoDaddy is their customer service. Top notch.
Bob, keep up the good work!
God Bless!
Dino
Dino Palladino (http://dinotech.webalias.com) on May 28 2009, 08:33pm Reply
Not a single one of the previous ads were even remotely funny or entertaining, so I'm glad that someone was finally hired that knows what they're doing.
Jonathan on May 28 2009, 05:47pm Reply
Thank You
Jesse (http://onyxxteriors.com) on May 28 2009, 05:34pm Reply
Jesse (http://onyxxteriors.com) on May 28 2009, 05:30pm Reply
I just wanted to let you know, how awesome your Office of the President is. Today I spoke with Jeff and Mandy to let them know that I have been applying for a position with GoDaddy now for 4 years. I purchased a house in Mesa, AZ and have always wanted to work for you and live there. But since I never heard any response from your recruting team. I offered a suggestion that I think would be very nice.
And that is once a position at GoDaddy has been fulfilled to respond to the candidates with a letter explaining that the position has been filled but not to give up, and that your resume will be kept on file, should anything that might meet your qualification you will be contacted.
This gives the candidates hope, and also enhances the GoDaddy's reputation as an efficient and professional organization, and you never know when you might have an opening down the road that this particular candidate could fit perfectly.
I hope you find this useful.
Sincerely,
Dan Ferrara
Daniel Ferrara (http://www.pyramidtechnologiesinc.com) on May 28 2009, 03:51pm Reply
salomon martinez on May 28 2009, 03:50pm Reply
Frank (http://www.ultraonline.net/) on May 28 2009, 01:27pm Reply
Julie Steele
Teachbyexample.com
Julie Steele (http://www.Teachbyexample.com) on May 28 2009, 12:43pm Reply
Dave Desvousges (http://befound.org) on May 28 2009, 10:06am Reply
I just logged on to thank you for running an excellent company when I saw your current video blog. Fitting that it was regarding customer service!
I called for support on Tuesday afternoon. Your service rep was outstanding! He was patient while trying to understand my problem and subsequent questions. He resolved my problem and verified that it was resolved on my end. He answered my questions, made service recommendations and implemented them without having a pushy sales approach. Overall, I was very impressed with the service that I was provided. As an added bonus, my wait time to speak to a service rep was less than 30 seconds! Very impressive!
Thank you for providing excellent products and services, stellar support and prices that are a fraction of other providers.
Andrew
Andrew Perkins (http://www.raverunmedia.com) on May 28 2009, 07:01am Reply
This is Ukraine
Signend (http://signend.com) on May 28 2009, 05:22am Reply
Thanks alot bob, love your vids.
Jordan (http://thecompunerds.com) on May 28 2009, 04:06am Reply
Kim on May 27 2009, 10:58pm Reply
James Malcolm Gersonde on May 27 2009, 10:18pm Reply
Cameron Mackay (http://freedomtoworkfromhome.com.au) on May 27 2009, 09:43pm Reply
Dave Shropshire (http://davesblogs.com) on May 27 2009, 05:51pm Reply
Love the ads and love your business model.
Have been a devoted client for 5+ years and have a few hundred domains with you. Your customer service is top notch, your marketing is controversial (which I love), and you are a great inspiration.
For those comments above that are negative about your ads... DON'T WATCH THEM THEN.
One of the big reasons Godaddy has done so well is that they are willing to push the edge, and offend a few people along the way (the people usually offended are not buyers anyhow).
Keep up the great work. Troy
Troy White (http://blog.smallbusinesscopywriter.com) on May 27 2009, 04:48pm Reply
Ms. Boredandrestless (http://www.boredandrestless.com) on May 27 2009, 03:56pm Reply
Thank you
Attila
attila toth (http://www.latitudecompanies.com) on May 27 2009, 03:44pm Reply
C.M. Greene, Esquire (http://advforjustice.com) on May 27 2009, 03:42pm Reply
Anthony Allen
Anthony on May 27 2009, 02:34pm Reply
William Siemon on May 27 2009, 02:30pm Reply
Brian Nathanson (http://bmnathanson.com) on Jun 2 2009, 12:35pm Reply
I have NEVER had a transaction go astray and have NEVER had one single problem with unauthorized transactions to my accounts.
I hope you won't wait for GoDaddy to add PayPal before you start using their services - you are missing out.
And no, this is not a paid advertisment
Shirley
Shirley Bradbury (http://www.alphawebdesigns.com) on May 30 2009, 04:19pm Reply
texxs (http://texxsmith.com) on May 27 2009, 12:56pm Reply
And not just because of the hot girls. Didn't hurt though!
Customer Service sells. PERIOD.
This is not an area to skimp on.
I wonder how many people bought a different computer after hearing about the nightmarish "Customer Service" HP or Dell has.
Of course clever marketing and creative advertisements don't hurt much, do they Bob?
Best of luck and may all of your decisions be easy!
Steve
Steve on May 27 2009, 11:55am Reply
To all the critics, try coming to the UK and watching a few of our TV programs, you might learn something about "satire" and "sarcasm".
codegecko (http://www.codegeckodevelopments.com) on May 27 2009, 02:01am Reply
However, if you look me up, you'll see just how much I love your customer service. In fact, as marketing manager of a small, national software company, I'm using Godaddy as my example of excellent customer service as I lead our company to understand our customer, listen, and work to improve service.
Bob, I'm not sure what else to tell you. For me, it's not all plus marks. I understand the Godaddy Girls for marketing, and it's probably working great for your target market, so I really can't blame you. It's probably that you don't have many 38 year old Mom's as customers.
I'll still stick with ya, as I have from the birth of my company. This is probably as close as I will come to the Godaddy Girls.
I wish you the best. As long as my customers don't get weird about your marketing and branding, I'll stay.
Thanks, and good luck,
Karen Price
Karen Price (http://www.vudra.com) on May 26 2009, 11:30pm Reply
I want you to know that I very much appreciate you taking the time to post this, and I want you to know that I understand the points you are making.
I'm filming a new commercial tomorrow with LPGA golfer Anna Rawson. I hope that this will be a bit more to your liking.
Thanks for hanging in there with me. Know that that means quite a bit to me. I also wish you the very best.
Bob
bob parsons on May 27 2009, 07:47pm Reply
You are really magic. I 've seen you did all what you say and it works!
I have a small question for my reseller. I want to use the money from my reseller shop to buy new things from you. How can I do it?
Best,
www.Twitter.com/SaiGonhotels
Duong Trung (http://www.NetPostel.com) on May 26 2009, 08:55pm Reply
Red (http://mybitterblog.com) on May 26 2009, 08:18pm Reply
Randy (http://twitter.com/randytayler) on May 27 2009, 02:21pm Reply
No. I don't think our ads even approach over the top. Lighten up.
Bob
bob parsons on May 26 2009, 10:04pm Reply
Where do you think the 'line' should be in business? Kissing customer bottom or being realistic and telling them like it is even if they get offended?
Gp (http://www.amplehosting.co.za) on May 28 2009, 01:05am Reply
denise on Jun 10 2009, 02:52am Reply
Red (http://www.mybitterblog.com) on May 26 2009, 08:14pm Reply
Seriously, does anyone buy or not buy, based on whether you have Hooters girls or not? I was buying your products before you went all "girly mag", and I'll keep buying your products as long as your pricing remains reasonable and your customer service remains the best; these are my criteria, not your ads. Which I do find funny and entertaining. They just don't cause me to buy or not buy your products.
Shirley Bradbury (http://www.alphawebdesigns.com) on May 30 2009, 04:24pm Reply
Joe Holmes on May 26 2009, 08:05pm Reply
Once again you have managed to pass on some great business advice... and piss off a few more uptight individuals. Again, see rule #15!
Here is a new promotion for you Bob. Half of any promotion is creating buzz. Why not have this years super bowl commercial be written by a GoDaddy client. You can create a contest to pick the best written commercial ( getting the GoDaddy message across with a slight bit of the GoDaddy edge). This will create a huge buzz and I think some awesome commercial ideas.
Once again I should mention that my size for a GoDaddy leather jacket is Mens XL. Hey it doesn't hurt to keep trying!
Let me know on the commercial idea, I already have a great idea in the works!!!
Brad Golik (http://www.LuxuryEstateOnline.com) on May 26 2009, 07:01pm Reply
Dave on May 26 2009, 06:22pm Reply
richard on May 26 2009, 04:40pm Reply
Another great episode full of killer information. This is like marketing grad school, man.
Mark Yoshimoto Nemcoff (http://thingsilearnedthisweek.com) on May 26 2009, 03:20pm Reply
Thank you for the nudge about keeping customer service a top company priority.
Additionally, I was motivated to start my business twitter account because of your blog about twittering.
Kelly
Kelly Argall (http://www.livesimplyllc.com) on May 26 2009, 01:58pm Reply
PF (http://www.blucigsonline.com) on May 26 2009, 12:38pm Reply
hahaa
andrew on May 26 2009, 12:37pm Reply
casey Walsh (http://www.standupguys.biz) on May 26 2009, 11:26am Reply
Billy B on May 26 2009, 09:18am Reply
Good catch. I'll be sure to let her know.
Bob
bob parsons on May 26 2009, 12:41pm Reply
Our small business is based on providing the best customer support we can.
20 years experience in running my own businesses tells me that it's 100% effective!
Pat (http://www.slickwebservices.com) on May 26 2009, 08:24am Reply
Note to uptight people: you need to loosen up, relax and learn to enjoy the fun of godaddy ads and life in general!
By the way, ever wondered about doing an AD in Europe? I'm a happy godaddy customer from Portugal, and believe me, we have every dream scenery beach you can imagine!
TC
TC (http://www.madeiradream.com) on May 26 2009, 08:14am Reply
Gary Grigg (http://www.mtnwesttradingpost.com) on May 26 2009, 07:50am Reply
Peter on May 26 2009, 05:41am Reply
Mike
P.S If this hot idea is going to be your next commercial I woud like a free T-Shirt
Mike on May 26 2009, 04:42am Reply
Absolutely not.
Bob
bob parsons on May 26 2009, 08:24am Reply
Lindsay Knapp (http://designtosite.com) on May 26 2009, 04:27am Reply
I've been registering domains with GoDaddy since 2001 and have not ever seen a "bait & switch" or other dishonest tactic used.
It's true, the $6.99 applies to transfers - and it is (has been) stated in bold letters on the front page for a long time.
Shirley Bradbury (http://www.alphawebdesigns.com) on May 30 2009, 04:36pm Reply
It clearly states on the home page that the $6.99 price is for transfers.
Bob
bob parsons on May 26 2009, 08:23am Reply
coffee fan (http://www.coffeenomad.com) on May 25 2009, 10:41pm Reply
Love the commercial(s), both the OTA and web version. You for sure break the mold, but that's good. Go Daddy and go Danica!!
Cpt Reed on May 25 2009, 07:47pm Reply
Bob
First of all, why on earth would he or anyone else want to do that? Second, I doubt his wife is stupid enough to fall for something like that judging by her reasonable taste on this matter.
That latest ad was completely overboard and uncalled for. Saying you don't have to please everyone doesn't change that. Kids watch those programs and that ad sends a very bad message to them.
Your product is good and your business advice is good. Your commercials are cheesy but generally not terrible.
Your Las Vegas ad is certainly not good at all, and it's a bit sad that you're defending such a thing. Everyone makes mistakes or goes overboard at times and you certainly did on this one.
I like your 16 rules. My rule #17 has been "Admit when you're wrong or when you actually do go too far." For the Las Vegas ad that would be quite a good rule to apply and not just tell people making reasonable points and criticisms to lightnen up.
Looking forward to the next ad you mention below which will be is less inappropriate.
Robert (http://www.pbase.com/robertash) on May 25 2009, 04:33pm Reply
Gary
www.concealnc.com
Gary P. Steeley (http://www.concealnc.com) on May 25 2009, 03:14pm Reply
Sharda (http://internetmarketingstrategies-bysfornnarino.com) on May 25 2009, 02:17pm Reply
Pearlis
Pearlis on May 25 2009, 01:49pm Reply
Antoine on May 25 2009, 01:29pm Reply
I like the new camercial and thanks for the tips.
P.S Stay cool.
Josh on May 25 2009, 11:52am Reply
Glenn (http://www.benitoslawncare.com) on May 25 2009, 11:40am Reply
Couldn't you just stick with a good product.
TMH on May 25 2009, 11:39am Reply
DOvetail65 (http://www.woodworkingsense.com) on May 26 2009, 03:44am Reply
TMH on May 26 2009, 11:34am Reply
If you post your phone number here, I'd be happy to phone you wife and explain our ads. If nothing else, I might be able to get her to lighten up a little, in which case all 3 of us win.
Bob
bob parsons on May 25 2009, 12:32pm Reply
TMH on May 25 2009, 05:40pm Reply
My wife is no prude and doesn't need the ads explained to her. We have a dance pole in our bedroom and she is quite expressive.
She has a problem with old white guys making a living off of women's body parts. You could have done just fine with your excellent service and products but you had to go using sex to try to sell even more.
It's a new day Bob and you need to get over exploiting half your audience to sell more services. Stick to the superior service and you'll do just fine.
It's a shame you couldn't support Danica just because she is an excellent driver, you had to get her into tight leather and shake her hair around. Has that really sold more domain names for you? And has it really done much for her?
TMH on May 25 2009, 03:38pm Reply
Let me get this straight: Your wife pole dances for you (quite expressively) in your bedroom (on the pole dancing pole you've installed there) and she has a problem with our speeding ad. I'm inclined to think you're making this up buddy boy.
BTW, if you did post your phone number here I wouldn't publish the post. I do thank you however for the smile.
The Danica ad not only sold more domain names, but we had a landslide of business both during and after the Indy 500.
Finally, what's with the old white guy bit? You know, I'm part American Indian, so I'm not entirely white. Feel better now?
Bob
bob parsons on May 25 2009, 07:14pm Reply
Great reply post, Man! You really do kick ass.
BTW, read the twitter insert about PFC Mitchell Morton: That hit a nerve. Class act, Brah!
A very dear friend (now passed) was Lt. Col. John James, bossman at MCBH Kaneohe Bay.
I'm sure they are all watching over us and applauding your mission.
Mahalo for the Memorial Day impressions.
Tim.
Tim Lach (http://www.kauaiharley-davidson.com) on May 26 2009, 05:39am Reply
Always good to hear from you. Thanks for taking the time to post.
Bob
bob parsons on May 26 2009, 08:25am Reply
Keep up the good work Doctor!
S. Parekh
President
elegavenue.com
Sexy Costumes & Accessories
S Parekh (http://www.elegavenue.com) on May 25 2009, 11:02am Reply
Gary on May 25 2009, 09:57am Reply
Wish you all the best!
Gladys (http://siteupdateservice.com) on May 25 2009, 08:31am Reply
If you would like to host a party or make some extra money, go to my website and see sensual products on how to keep the spice in your relationship. www.PartiesbyJunecom
Have an awesome day!
June
June (http://www.PartiesbyJune.com) on May 25 2009, 08:16am Reply
Steve Madden on May 25 2009, 06:42am Reply
Abba (http://www.ABBAbode.com) on May 25 2009, 02:23am Reply
and do the girls with the big breasts have anything to do with godaddy's great service?
Lori B (http://www.lorirbell.com) on May 25 2009, 01:24am Reply
On the second part, never seen a girl use a speed sign as a stripper pole! WHOO HOO!
Jon (http://www.livemotioncentral.com) on May 24 2009, 11:09pm Reply
dan on May 24 2009, 10:37pm Reply
Ernesto on May 24 2009, 07:24pm Reply
jim walker on May 24 2009, 07:10pm Reply
On the Indy 500. She may have placed 3rd but she is First with all Go Daddy Fans. Thanks to all your support, you're awesome.
John M Ross (http://www.MoneyKey.com)
John M Ross (http://www.moneykey.com/) on May 24 2009, 03:16pm Reply
Kim (http://www.AmericanShowHomesLLC.com) on May 24 2009, 02:06pm Reply
John 206 (http://www.agentrightnow.com) on May 24 2009, 01:56pm Reply
I have been a godaddy customer for years and I have experienced your technical support. It is a very knowledgable and helpful staff. It is obivous that you practice what you preach when it comes to customer support.
By they way, love the commercial! Keep it up it is clear that you enjoy what you do and have fun at it.
Terry Wagner (http://www.skatetrash.org) on May 24 2009, 01:27pm Reply
max moose on May 24 2009, 12:50pm Reply
I couldn't agree more. Leo doesn't realize it, but he did me a favor — and I appreciate it.
Bob
bob parsons on May 25 2009, 12:26pm Reply
That a great blog, I love it especially your 16 Rules of custmer service. I was watching this for few times. And I tell my friends about Godaddy.
Great Job
Dickie Lim
http://www.realincome101.com
Singapore
Dickie Lim (http://www.realincome101.com) on May 24 2009, 12:07pm Reply
Steve Brown (http://www.fedprimerate.com/) on May 24 2009, 12:06pm Reply
Todd Proffitt on May 24 2009, 11:39am Reply
craig on May 24 2009, 01:52pm Reply
tony diaz on May 24 2009, 11:31am Reply
GoDaddy is absolutely the best in customer service. You have led the way — GoDaddy should be a model for all types of businesses. Many thanks for helping form what's good about the new economy. You have changed the world!
Best regards,
David in New York City
SleepWithoutPills.com
SalesBoostIntensive.com
David (http://SalesBoostIntensive.com) on May 24 2009, 11:21am Reply
I must say I thought Leo was way out of line
sex sells always has always will, prudes like leo need to get over it. rock on bob!
Al on May 24 2009, 11:21am Reply
Waynestine O. Bowmansky on May 24 2009, 10:55am Reply
they take quite the opposite approach. Otherwise they have a good idea.
David Bush on May 24 2009, 10:34am Reply
T Clay (http://www.dustinrunnels.com) on May 24 2009, 10:17am Reply
You rule Bob!
Tori (http://Cattrasattic.com) on May 24 2009, 10:15am Reply
Hector Agredano on May 24 2009, 10:08am Reply
I've been a customer of GoDaddy for several years, and I recommend it every chance I get. Your prices and level of service are so good - and now, especially because of my experience with your customer service. Never thought I'd have to use it (since your hosting is so trouble-free), but when I transferred domains, I did have to call once about my shopping cart. The experience was shockingly good.
You walk your talk! Thanks so much.
Lucie (http://www.elemaredesign.com) on May 24 2009, 09:29am Reply
Great advice as always.
Regards,
Justin
Justin Caron (http://www.justincaron.com) on May 24 2009, 09:25am Reply
Where can I download the GoDaddy song (tune) ringtone? I love that one too.
Salil (http://www.SuperM.com) on May 24 2009, 08:43am Reply
Use the search box at the top of the site and search the site for ringtones.
Bob
bob parsons on May 24 2009, 12:28pm Reply
Colleen on May 24 2009, 07:46am Reply
Just checked our live customer survey and am happy to report that 82% of female viewers thought the Internet version of Speeding was hilarious, funny or cute. 17% thought it was too much and 1% didn't care.
Obviously you're part of the 17% contingent. And I want you to know that I hear your comments loud and clear. I will be shooting a new commercial next week with Go Daddy Girl and LPGA golfer Anna Rawson. I'm thinking that one will be more to your liking.
Always nice to hear from you,
Bob
bob parsons on May 24 2009, 12:22pm Reply
Dale M. (http://www.meadowventures.com) on May 24 2009, 04:22am Reply
Maybe this will help in my quest to get my clients to ALWAYS have a phone number on their sites.
I Personally will never buy anything from a site that does not have a phone number listed.
Mike Vance (http://www.ad-smart.biz) on May 24 2009, 04:12am Reply
The day after I set up my account at GoDaddy, I received a follow up phone call just to make sure everything was working right and to see if I had any questions they could help me on. It was not a sales call, it was an actual person calling to offer help and thanking me for my business.
Bob, thanks for the pearls of customer service wisdom on this video blog...and even more importantly, thanks for actually putting all this good advice to work in your own company. We, your customers, appreciate it.
Now, time to get back to designing my GoDaddy registered and hosted webpage!
Adam
Adam Richards (http://callvoxstudios.com) on May 24 2009, 04:07am Reply
I designed my own website because I didnt have the $$ to hire a web designer and my friend wanted me to do HER website too after seeing mine - so I said I would only if she transfered her domain to gd and got hosting with you as well. Her site just went up last week (comehulawithme.com)
Funny commercial - poor danica
Denise Karis (http://dkphotographer.com) on May 24 2009, 01:05am Reply
I don't know if GoDaddy hosts NewEgg.com, but they have excellent customer service too. I've ordered a lot of Computer Equipment from them recently and they always answered my calls and emails immediately.
On Danika's new video, that was pretty hot. Of course, she is too. And yes, I know quite a few women like her and the young lady that portrayed the motorcycle cop. Very innocent looking, but let them lose on a dance floor or in private, watch out....... And yes, they are very intelligent.
Thanks again for the tips Bob. Your company rocks!
Dean Warnock
Dean Warnock (http://www.dallasretiredfirefightersassociation.com) on May 23 2009, 09:31pm Reply
Barbara Munnelly on May 23 2009, 08:27pm Reply
Yes, many of them are common sense but it's well-distilled. One of the most challenging aspects of successful business is constantly making sure the basic common sense aspects don't get neglected. The most outstanding champions always pay the most attention to basics and fundamentals. Well done. Yet again.
Regarding this specific commercial, for me it really crossed a line. GoDaddy commercials are edgy anyway and a bit silly, but light-hearted, quirky and fun. I don't think that's necessarily good but it's not hard to look past that. But this one was bit much. Personally I'd have preferred a Gecko or a Caveman this time.
In searching to try new things, be innovative and unique and push the envelope as you recommended earlier in this thread we're all bound to do some things that go overboard or don't work or whatever. Hopefully GoDaddy's next attempt at taking the next step will push the envelope in a slightly different direction.
Thanks, and all the best, you're doing us all a great, great service and helping us maybe more than even you know.
Robert (http://www.pbase.com/robertash) on May 23 2009, 04:21pm Reply
Thank you for all of the helpful advise, and for the visual delivery of that advise.
Ron Watkins (http://www.CompuSafeDomains.com) on May 23 2009, 02:38pm Reply
James (http://www.andtheseo.com) on May 23 2009, 01:33pm Reply
Marvin Franklin (http://www.melcabanglive.com) on May 23 2009, 12:56pm Reply
I have been preaching these techniques with my business for 10 years now and you are exactly right! Customer service is huge and is what makes us stand apart from others. Keep up the great tips and the great commercials.
Matt LeRose (http://www.trymynuts.com) on May 23 2009, 12:42pm Reply
Achilleas karydis on May 23 2009, 12:02pm Reply
I really have to appreciate your kind words and enthusiasm for Go Daddy you are a great CEO.
Greetings
Marcelo
http://www.PeruAndArts.com
Marcelo (http://www.PeruAndArts.com) on May 23 2009, 09:19am Reply
Thank You, Rob
Robert Curtis (http://www.buggedrecords.com) on May 23 2009, 09:16am Reply
D.K. on May 23 2009, 07:15am Reply
I have watched your message about customer service 3 times. You have the best video blog in the business! Can you please talk some more about the WHY you want to use a video blog.
What are the top 3 advantages? Thank you.
blessings,
Kenneth McDonald
Kenneth McDonald (http://WWW.HOW-TO-COMMAND-WEALTH.COM) on May 23 2009, 07:04am Reply
THANK YOU
LOUIS LORIA on May 23 2009, 02:35am Reply
I appreciate your advice on making customer service a priority. The problem I have is that you are strongly using "sex" as a means to attract people and make it "cool". If the product is good, the "sex" should not be necessary. Right?
Dan
dan on May 22 2009, 08:08pm Reply
Just one suggestion... In the future perhaps you can stand to the left or right and have the "officer" pole dance behind you.
Have a great Memorial Day Weekend!
Jeff (http://www.roomsinmyrtlebeach.com) on May 22 2009, 06:26pm Reply
leapBrowser (http://leapbrowser.com) on May 22 2009, 05:51pm Reply
-kat
Kat on May 22 2009, 05:42pm Reply
I'm new to your company. I had two queries that I couldn't find answers to on your website FAQ.
I raised two tickets Incident ID: 6300792 & 6292494 & was very pleasantly surprised when I actually received answers that were in well constructed sentences. The answers were in direct response to my questions vs some generic auto-reply that has no meaning (so typcial of email "help"
Well done to your support team. Hopefully they take my questions and add them to your FAQ page.
We're now building our websites and will take up your hosting options shorty (we're just resgistered 3 domains with you for 10 yrs ea).
Cheers, Peter
Peter Pollari on May 22 2009, 03:56pm Reply
Thanks for the great company
Chris (http://americangreenmachine.com) on May 22 2009, 02:29pm Reply
enrique on May 22 2009, 01:56pm Reply
gilbert@second chance checking (http://www.badcreditnic.com) on May 22 2009, 01:51pm Reply
Great new video blog and commercial. We have all our domain names here at Courtesy Chevrolet from godaddy.com. You obviously practice what you preach because the customer service we receive is second to none. Keep the great commercials coming. I always need something to watch at work.
Bryan Long (http://www.bryanlong.me) on May 22 2009, 12:03pm Reply
Bryce Brandon on May 22 2009, 11:14am Reply
You did it again. This is why I am a loyal go daddy customers and always recommend Go Daddy.com even though i never see my comments lol... not sure if they reach you... lol....
Anyway keep it up.
Luis Morales (http://www.nationunleashed.com) on May 22 2009, 10:16am Reply
Rich Roberts (http://tiogafireprotectionandfireprevention.blogspot.com/) on May 22 2009, 09:57am Reply
Keep on Keepn on Bob!
kris (http://haraces.com) on May 22 2009, 09:23am Reply
Jeffrey James (http://www.cosprofessionals.com) on May 22 2009, 08:54am Reply
It would be nice to change that perception for people who deal with business through us.
THanks tons!
Anthony Proulx (http://creativeplasticcards.com) on May 22 2009, 08:50am Reply
I'm a web designer, and I send all my clients to Go Daddy because of the exceptional service and easy-to-use interface. Your business certainly projects the confidence and competence any one would want in a web host. Your business is #1 in my book.
However, while using female promiscuity to sell your products and services to a certain niche, In general it does not seem honorable or professional, and some how cheapens the excellent service you provide. We don't need anymore broken homes. Is yours a place of trustworthy business or where cretins congregate? I think a place for trustworthy business.
Jason on May 22 2009, 06:28am Reply
First, I want you to know that I very much appreciate your kind words and enthusiasm for Go Daddy.
Second, I also want you to know that Go Daddy in no way encourages promiscuity of any kind. While our recent commercial is admittedly a bit edgy, it is only that way in the sense of light hearted fun.
The reality is that our Go Daddy Girls are sharp, successful females who are all role models in their particular fields. That is not going to change.
Bob
bob parsons on May 22 2009, 08:53am Reply
I love your ads AND I love GoDaddy! You and your customer service people are the BEST!!! I tell everyone I know about you - often during workshops or coaching sessions that I do! Just one request - any chance you might just consider making a commercial that has a bit of WOW for your female customers? Your "GoDaddy gals" are great - however, there HAS to be a GoDaddy guy out there who would "stimulate" your female customers! Come on, Bob! Get some Adonis to take his shirt off for us!
Linda Sherwin (http://www.lindasherwin.com) on May 22 2009, 05:45am Reply
We're going to shoot a new commercial next week. Hopefully that might be more to your liking.
Bob
bob parsons on May 22 2009, 08:48am Reply
i am working as a business developer and i am finding it very tough to sell the products.... what i need to do????
prithvi raj singh on May 22 2009, 05:35am Reply
Try something new every day. Sometimes it takes quite a while to find something that works.
Also you might consider joining local business groups and talking to others who have jobs similar to you. Sometimes listening to what they say is successful for them might get you on the right track. The big key here is to persevere until such time as you find the key to making sales happen.
Bob
bob parsons on May 22 2009, 08:48am Reply
You talk about having great customer service which is true but I wish you had that same passion for your sales department about telling new customers what all their options are. Before I joined Godaddy none of your sales reps mentioned that I can join on a month-to-month basis and they always pitch me year plans and the only time that I knew I can pay on a month-to-month basis is when I asked. Don't tell me only one option to get the maximum return on a commission sheet.
Troy Mathews on May 22 2009, 04:22am Reply
All our "pay by the year" plans come with signifiant discounts that make them a better deal for our customers. That's the main reason our sales staff pitches them. Also they can be cancelled at anytime, so unlike our competitors who offer no refunds on cancellation, it a customer decides to cancel, the program is refundable just like a customer signed up on a month to month basis.
So if you really want to pay on a monthly basis, just call customer service and have them refund you the prepayment and set you up monthly. We'd be happy to handle any way you like.
Bob
bob parsons on May 22 2009, 08:45am Reply
I'm experiencing your company personality since I am a new viewer. I am ultra impressed by your business acumen. Keep up the good work. You The Man, Bob.
DEE on May 22 2009, 10:20am Reply
DJ Smith (http://www.hebronlutheran.org) on May 22 2009, 03:27am Reply
Matt on May 22 2009, 02:51am Reply
Cheers,
Karl
Karl Scheele (http://www.incarnategroup.com) on May 21 2009, 10:23pm Reply
StonerDave on May 21 2009, 08:37pm Reply
I really liked your video and I agree with your point but have you got any ideas for an internet marketer just starting out with a very little capital.
Mohammad Afaq
<a href="http://afaqtrafficblog.blogspot.com">http://afaqtrafficblog.blogsp ot.com</a>
Mohammad Afaq (http://afaqtrafficblog.blogspot.com) on May 21 2009, 07:29pm Reply
No doubt you need to keep your expenses within your means. That's not as confining as it first seems. Just start very small, and make small adjustments until you find what works, then do more. In some ways having a little capital to begin with is an advantage. Reason is that you'll pay much sharper attention to the results you get, and be sharper for it.
Bob
bob parsons on May 22 2009, 08:38am Reply
William Gifford (http://www.smALLFLAGs.com) on May 21 2009, 04:26pm Reply
Cortez on May 21 2009, 02:30pm Reply
I suppose you can say that about most things we all should be doing. That said, I find it helpful to reinforce good business practices that often get lost in the blur of managing daily activity.
Bob
bob parsons on May 21 2009, 04:50pm Reply
you are sure a CEO .. hope to be as big as you one day
greetings from a student
Mitch on May 21 2009, 01:55pm Reply
1) I've got to get away from Prostores. It's not cheap, but it's easy...kind of like a bad relationship with bad drugs. I sincerely need a very specific bit of phone help/coaching from one of your guys to help me do that (take my URL away from them and build my own simple storefront) and make my site a REAL site, not just some eBay-b.s. subdomain wannabe. Drop me an email about which Go-Daddy dept to contact to make that happen, and I'll try to get my non-tech brain into change-over mode so that I can truly market my site/products.
2) Have you written a book yet? If so, what's the title? If not, let me help you do that. I'm a writer by trade, always keen to write from passion, knowledge, experience, and success. You need to be the next Donald Trump...and, from the video clips I've seen, you're a hell of a lot more likeable and marketable in the self-help/help-yourself publishing world...which, obviously, becomes a great marketing tool for your brand. Great stuff, and keep the girls smilin'!
Bob McCullough
bob mccullough (http://www.californiabeachco.com) on May 21 2009, 01:47pm Reply
We'll be reaching out to you. Regarding the book, I have one underway.
Bob
bob parsons on May 21 2009, 04:49pm Reply
Great video...it's very true.
Nice Jeep at the top of your web page! If you want some awesome off-roading, check out Moab, Utah, if you haven't already. It's the best! I'd wheel with you anytime. I'm actually heading there in the morning.
By the way...I love your 16 rules too.
Thanks!
Dan Brimley on May 21 2009, 01:18pm Reply
Right now i get Customers via word of mouth only. Does a company like mine need a website or just a newpaper ad? Yes i said newspaper (such an awful word)
Jose on May 21 2009, 01:06pm Reply
Actually you need both. Look at your website as a dynamic brochure for your business. It used to be that it was a novelty for a business (particularly a small one to have a website). That's all changed. Now if your company doesn't have a web site of some sort, it indicates the business isn't to be taken seriously.
Bob
bob parsons on May 21 2009, 04:47pm Reply
Thank you for this new video, you always have great and interesting ideas.
Greetings,
Fabricio
http://www.PeruAndArts.com
Fabricio (http://www.PeruAndArts.com) on May 21 2009, 09:58am Reply
Customer relationship is one of the important aspect of any business...good to have your ideas in how to handle customers to stay long in your business..
gilbert@second chance checking (http://www.badcreditnic.com/) on May 21 2009, 08:11am Reply
Another 5+ minutes of spot-on accuracy. #26 keeps the fire stoked. The new video format is cool too. Never stop improving!
Bob, I've got 3 action items that are akin to being the fastest ever to scorch the brickyard. How would one get past the mundane complacency and lead the pack to a checkered flag with these tools? Can a privateer ever really get a shot at the title, with stalled traffic in the way? Heck yea!
Run right past them all! I would like to race, Boss, got 5 minutes for a racers meeting?
Gaaaa-Run-Teed not a waste of time.
Mahalo,
Tim.
Tim Lach (http://www.kauaiharley-davidson.com) on May 21 2009, 07:10am Reply
Ray Crawford (http://www.corporateanarchist.com) on May 21 2009, 06:39am Reply
brendan (http://www.thebigbiglotto.com) on May 21 2009, 05:47am Reply
Cheers
Ramesh
www.stockbuzzonline.in
Ramesh (http://www.stockbuzzonline.in) on May 21 2009, 03:25am Reply
Pepper Potts on May 21 2009, 03:25am Reply
But I don't know how to get in the race
I am going to use these services for advertissment. What do you think?
www.Twitter.com/SaiGonHotels
Duong Trung (http://www.NetPostel.com) on May 21 2009, 02:09am Reply
trevor on May 21 2009, 02:05am Reply
You rule!!!!!!! I have only just begun to set up my DNS on no other than GoDaddy.com and have found your Vlogs energetic, informative and most of entertaining. Sir Richard who?
The only thing that that takes my eye of your premium video production is that the vision seems to be interlaced and not progressive that causes horrible lines on the screen with your cuts and graphics. This is easily rectified by your production guys transcoding with care.
Love you, love your company.
Catcha,
HarshY
Harshy (http://pocketyolk.com) on May 21 2009, 12:57am Reply
For those who serve, From one who Serves
Ryan Hogan (http://www.warwear.com) on May 20 2009, 09:48pm Reply